Add or change your Profile PIN
You can add a 4-digit PIN to any profile to keep members of your household from using that profile.
Once you add a Profile PIN, that PIN must be entered to access the profile. Profiles with a PIN have a Lock icon .
Choose a topic:
Choose the device you're using:
- In HBO Max, choose your profile and then Edit Profiles.
- Choose a profile.
- Choose Profile PIN.
- Enter your account password and choose Submit.
To reset your password, go to Forgot my password. - Enter a 4-digit PIN and then choose Save.
- Choose Done.
Now, you'll need to enter your 4-digit PIN to switch to your profile.
- At HBO.Max.com, choose your profile and then Edit Profiles.
- Choose a profile.
- Choose Profile PIN.
- Enter your account password and choose Next.
To reset your password, choose Forgot Password? - Enter a 4-digit PIN and choose Save.
- Choose Done.
Now, you'll need to enter your 4-digit PIN to switch to your profile.
- In HBO Max, choose your profile.
- Choose the Edit icon below a profile.
- Choose Profile PIN.
- Press the Select or OK button on your remote to open the on-screen keyboard.
- Enter your account password and choose Next.
To reset your password, go to Forgot my password. - Enter a 4-digit PIN and choose Save.
- Choose Done.
Now, you'll need to enter your 4-digit PIN to switch to your profile.
Apple TV: You can add a Profile PIN on your phone, tablet, or computer.
Choose the device you're using:
- In HBO Max, choose your profile and then Edit Profiles.
- Choose a profile.
- Choose Profile PIN.
- Enter your account password and choose Submit.
To reset your password, go to Forgot my password. - On the Manage Profile PIN screen:
- Change PIN: Enter a new 4-digit PIN and choose Save.
- Remove PIN: Choose Remove PIN.
- Choose Done.
- At HBO.Max.com, choose your profile and then Edit Profiles.
- Choose a profile.
- Choose Profile PIN.
- Enter your account password and choose Next.
To reset your password, choose Forgot Password? - On the Manage Profile PIN screen:
- Change PIN: Delete the existing PIN, enter a new PIN, and then Save.
- Remove PIN: Choose Remove.
- Choose Done.
- In HBO Max, choose your profile.
- Choose the Edit icon below a profile.
- Choose Profile PIN.
- Press the Select or OK button on your remote to open the on-screen keyboard.
- Enter your account password and choose Next.
To reset your password, go to Forgot my password. - On the Manage Profile PIN screen:
- Change PIN: Enter a new 4-digit PIN and choose Save.
- Remove PIN: Choose Remove.
- Choose Done.
Apple TV: You can change your Profile PIN at HBO.Max.com/editprofiles.
Choose the device you're using:
- When you're prompted for your Profile PIN, choose Forgot PIN? The app will open a browser window.
- If prompted, enter your email and password and choose Sign In. Can't sign in?
- Choose Profile PIN.
- Enter your account password and choose Next.
- Delete the existing PIN, enter a new PIN, and then choose Save.
- Choose Done.
- Close the browser window and go back to HBO Max.
- When you're prompted for your Profile PIN, choose Forgot PIN?
- Enter your account password and choose Next.
To reset your password, choose Forgot Password? - Delete the existing PIN, enter a new PIN, and then choose Save.
- Choose Done.
When you add, update, or remove a Profile PIN, we'll send an email to your account email address.