Restore an app store subscription
If you're prompted to subscribe when you have an active HBO Max subscription through an app store (Apple, Google, or Samsung TV), try restoring your subscription. Here's how:
- Open the HBO Max app on the phone, tablet, or TV device where you subscribed.
- If you're already signed in, sign out.
- Choose a show or movie and then choose Sign In.
- Choose Restore Purchase. If we find an active HBO Max subscription in the app store, we'll restore it. Otherwise, see the Can't verify your subscription section below.
Once your subscription is restored, you can sign in and stream on any supported device.
Can't verify your subscription message
If you get this message, choose your app store below:
Apple App Store
- Make sure you have an HBO Max subscription in the Apple App Store. To do this, open the Settings app on your iOS device and tap your name. Then, tap Subscriptions and find HBO Max in your list of subscriptions.
- Make sure you're signed in on your Apple device with the Apple ID that has your HBO Max subscription.
- Check your Apple purchase history. To learn more, see Apple's Purchase history article.
Google Play
- Make sure you have an HBO Max subscription in the Google Play Store. To do this, go to your Google Play Subscriptions and find HBO Max in your list of subscriptions. You may need to switch Google accounts—you can do this in the upper-right corner.
- Make sure you're signed in on your Android device with the Google account that has your HBO Max subscription.
- Check your Google Play order history. To learn more, see Google's Order history article.
Samsung Checkout
- Make sure you have an HBO Max subscription in Samsung Checkout. To do this, go to samsungcheckout.com and sign in to your Samsung account. Then, from the Purchase History menu choose Subscriptions and find HBO Max in your list of subscriptions.
- Make sure you're signed in on your Samsung TV with the Samsung account that has your HBO Max subscription.
