Missing episode on HBO Max

If a series episode isn't available on HBO Max, try the following steps:

Step 1: Browse the episodes

In HBO Max, do the following:

  1. Choose the Search icon (magnifying-glass) and type the series name (e.g. Game of Thrones).
  2. Select the series.
  3. Choose a Season number and scroll down to browse the episodes.

Step 2: Live show or event?

Most new HBO shows and movies are available on HBO Max when they premiere on HBO. To find out when new episodes will premiere on HBO, go to HBOLatam.com and search for a series by name. HBO's live shows and events require time to be prepared for HBO Max. Such content is normally available within 24 hours of the original broadcast.

Step 3: Update HBO Max

To get the latest version of HBO Max, open the app store on your device and search for HBO Max. If there's an app update available, download the update.

For more help, see Step 1 on the Troubleshoot TV or Troubleshoot phone or tablet page.

Step 4: Try another device

Check if the episode is available on another device. To do this, open HBO Max on another device, search for the series name, and browse the available episodes.

Step 5: Let us know

If you still can't find the episode you're looking for, please let us know. Go to our Feedback page and choose Programming feedback as the topic.