Troubleshoot HBO Max on phone or tablet

If videos are buffering, see HBO Max buffers or pauses.

If the HBO Max app isn't working as expected, here are some things to try:

Update your software

Update HBO Max:

  • Android: Open the Play Store on your Android device and search for HBO Max. If an app update is available tap Update.
  • iOS: Open the App Store on your iOS device and search for HBO Max. If an app update is available tap Update.

Update your device software:

  • Android: Open Settings, then tap System > Advanced > System Update (if you don't see Advanced, tap About phone).
  • iOS: Open Settings, then tap General > Software Update.
Test your connection speed

Here's how to test your connection speed:

  • Android: Download an Internet speed test app from the Google Play Store and test your connection speed.
  • iOS: Download an Internet speed test app from the Apple App Store and test your connection speed.

You need a minimum download speed of 5 Mbps. If videos are buffering, see HBO Max buffers or pauses.

Cellular connection? If you're using a cellular data connection, try connecting to a wireless network to see if the problem still happens.

Sign out and restart your device
  1. Sign out of HBO Max. To do this, tap the Profile icon (bottom edge on phones, left edge on tablets), the Settings icon (upper left), and then scroll down and tap Sign out.
  2. Hold down the power button until you're prompted to power off your device (turn the device off, instead of putting it in sleep mode).
  3. Wait 10 seconds and then turn your device back on.
  4. Open HBO Max, sign in, and then try streaming again.
Android: Clear cache and data

On your Android phone or tablet, do the following:

  1. Go to Settings on your Android device.
  2. Tap Search and type HBO Max.
  3. Tap HBO Max (App Info) from the search results.
  4. Tap Storage & cache or Storage.
  5. Tap Clear cache.
  6. Open HBO Max, sign in, and then try streaming again.
Delete and reinstall HBO Max

Delete the HBO Max app from your phone or tablet and install it again from the app store.