Can I get a refund?

Refunds policies vary by billing provider. Your billing provider is who you pay for your HBO Max subscription.

First, find out who your subscription is billed through:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
2. Do one of the following:
   • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon (upper left). Choose Subscription.
   • TV device: Choose your profile (upper left) and then choose Account.
   • Computer: Choose your profile (upper right), then choose Subscription.
     Subscription info is only available with Adult profiles.
3. Here you can see who your subscription is billed through:
• Apple iTunes or App Store: See Apple's Request a refund page.
• Google Play: See Google's Refunds on Google Play page.
• Roku: See Roku's Refund policy page.
• Samsung: Contact us with regard to any refund requests.
• WarnerMedia Direct Latin America, LLC: Unless required by applicable law, there is a no refund policy for subscriptions billed directly through WarnerMedia.
• Another provider: Contact your billing provider with regard to any refund requests for charges.

Related topics

• When and how much will I be charged?
• Why am I seeing multiple charges each month?
• Why was I charged after I canceled?
• Why was I charged for a free trial?