How do I switch subscription plans?

HBO Max subscriptions are available through many providers (your provider is who you signed up through or who bills you for HBO Max). Some providers offer the following plans:

• Standard
• Mobile

To learn more about these plans, see HBO Max plans.

• Which plan do I have?
• How do I switch plans?
• 'Can't switch plans yet' message

Which plan do I have?

Here's how to find out which subscription plan you have:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can’t sign in?
   Mobile Plan

   If you have the Mobile plan, you can only sign in to HBO Max on a phone or tablet.
2. Do one of the following:
   • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon (upper left), and then tap Subscription.
   • TV device: Choose the Settings icon (lower left), then choose Account.
   • Computer: Choose your profile (upper right) and then Subscription. (Subscription information is only available for Adult profiles).
3. Here you can see your current plan: Mobile or Standard.

How do I switch plans?

Depending on your provider, you may be able to switch your subscription plan. First, find out who your subscription is billed through. Here's how:

1. Open HBO Max or sign in to HBOMax.com on your computer. Can’t sign in?
   Mobile Plan

   If you subscribe to the Mobile plan, open HBO Max on your phone or tablet.
2. Do one of the following:
   • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon (upper left), and then tap Subscription.
   • TV device: Choose the Settings icon (lower left) and then choose Account.
   • Computer: Choose your profile (upper right) and then Subscription. (Subscription information is only available for Adult profiles).
3. Find who your subscription is billed through:
   • WarnerMedia Direct, LLC: How do I switch plans?
   • Apple iTunes and App Store: How do I switch plans?
   • Google Play: How do I switch plans?
   • Roku: How do I switch plans?
   • Samsung TV: You can cancel your subscription through Samsung TV, wait for your subscription to expire, then when you renew your subscription you can choose a different plan.
   • TV provider: Contact your TV provider to make changes to your subscription plan.

If your provider isn't listed above, check back here as we add additional providers.

'Can't switch plans yet' message

This message may appear if:

• You tried to make two back-to-back plan changes.
• Our plan service is offline.

Please wait 15 minutes and then try to switch your plan again.