Troubleshoot HBO Max on your TV

If videos are buffering, see HBO Max buffers or pauses.

For other app or streaming issues, choose your device below and try the suggestions.

Choose the device you're using

Android TV

If you're having trouble streaming, here are some things to try:

Update your software

  1. On your Android TV highlight the HBO Max tile, and then press and hold the select button. Then, choose View Details and then Update (if available).
  2. Update your Android TV. To do this, go to Settings > System > About > System update > Check for update.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Google Play Store and test your connection speed (or test your download speed on a computer connected to the same network as your Android TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your devices

  1. Sign out of HBO Max.
  2. On your Android TV go to Settings > About > Restart > Restart.
  3. Open HBO Max, sign in, and try streaming again.

Clear app cache and data

  1. On your Android TV, go to Settings > Apps.
  2. Select HBO Max from the list of apps.
  3. Select Clear cache.
  4. Select Clear data.
  5. Open HBO Max, sign in, and try streaming again.

Uninstall and reinstall HBO Max

  1. On your Android TV, go to Settings > Apps and select HBO Max.
  2. Select Uninstall.
  3. Go to Apps and find HBO Max.
  4. Select HBO Max and then choose Install.
  5. Open HBO Max, sign in, and try streaming again.

For more help with your Android TV, go to Android TV help.

Apple TV

If you're having trouble streaming, here are some things to try:

Update your software

  1. Make sure you have the latest version of HBO Max. To do this, go to the App Store and search for HBO Max. If there's an app update available, choose Update.
  2. Make sure that your Apple TV software is up to date by navigating to Settings > System > Software Updates > Update Software.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign our and restart your Apple TV

  1. Sign out of HBO Max.
  2. Restart your Apple TV by navigating to Settings > System > Restart.
  3. Open HBO Max, sign in, and try streaming again.

Delete and reinstall HBO Max

  1. From the Home screen, highlight the HBO Max app.
  2. Press and hold the Touch surface for two seconds and then press the Play/Pause button.
  3. Choose Delete.
  4. Open the App Store on your Apple TV.
  5. Find the HBO Max app and choose Install.
  6. Open HBO Max, sign in, and try to stream again.
LG TV

If you're having trouble streaming, here are some things to try:

Update HBO Max

See if there’s an update for HBO Max. Here’s how:

  1. Open the LG Content Store on your LG TV.
  2. Select Apps.
  3. Select My Apps.
  4. Find and select HBO Max, then select Update.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your LG TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your LG Smart TV

  1. Sign out of HBO Max.
  2. Unplug your LG TV.
  3. Wait 20 seconds and plug your TV back in.
  4. Reopen HBO Max, sign in, and try streaming again.

Update your LG Smart TV

Update your LG TV firmware. Here’s how:

  1. Press the Settings button on your LG TV remote.
  2. Select All Settings > General > About this TV > Check for updates. If an update is available, follow the steps to download and install it.

Delete and reinstall HBO Max

  1. Press the Home button on your LG remote.
  2. Press and hold the Select button (D-pad center) to enter edit mode.
  3. Find HBO Max, then press D-pad up and select the X above the app.
  4. Select Yes to confirm.
  5. Reinstall HBO Max (open the LG Content Store and install HBO Max).
  6. Once reinstalled, choose Launch, then sign in, and try streaming again.
PlayStation console

If you're having trouble streaming, here are some things to try:

Update your software

Go to the Settings menu and choose System Software Update. then open HBO Max and try to stream again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

  • To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps.
    • On your PlayStation 4, go to Settings > Network > Internet Connection Test.
    • On your PlayStation 5, go to Settings > Network > Connection status > View connection status > Connection speed.
  • Check the status of the PlayStation service on the PlayStation status page.

For more help, see HBO Max pauses or buffers.

Sign out and restart your PlayStation console

  1. Sign out of HBO Max.
  2. Turn your PlayStation console off.
  3. Wait 20 seconds and turn your PlayStation back on.
  4. Reopen HBO Max, sign in, and try to stream again.

Delete and reinstall HBO Max

PlayStation 4

  1. From the XMB home menu on your PlayStation, go to TV/Video Services.
  2. Highlight HBO Max and then press the Options button on your controller.
  3. Select Delete.
  4. Reinstall HBO Max (go to the PlayStation Store and download HBO Max).
  5. Open HBO Max, sign in, and try to stream again.

PlayStation 5

  1. From the Media home menu on your PlayStation 5, highlight HBO Max and then press the Options button on your controller.
  2. Select Delete then OK.
  3. Reinstall HBO Max (go to All Apps and download HBO Max).
  4. Open HBO Max, sign in, and try to stream again.
Roku

If you're having trouble streaming, here are some things to try:

Check your internet connection

To check your connection, press the Home button on your Roku remote. Then go to Settings > Network > Check connection. To improve your wireless connection, see Tips for improving your wireless Roku connection.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Update your software

Make sure your Roku has the latest software. Press the Home button on your Roku remote, then go to Settings > System > System update > Check now. This will install software updates for your Roku streaming device and your channels.

Sign out and restart your Roku device

  1. Sign out of HBO Max.
  2. Do one of the following:
    • Roku streaming player: Go to Settings > System > System restart.
    • Roku TV: Go to Settings > System > Power > System restart.
  3. Open HBO Max, sign in, and try streaming again.

Delete and reinstall HBO Max

If your HBO Max subscription was not purchased through Roku, try removing and adding the HBO channel using the steps below:

  1. On your Roku, highlight the HBO Max channel and press the Star button (*).
  2. Choose Remove channel.
  3. Choose Remove to confirm.
  4. Restart your Roku streaming player or Roku TV.
  5. Search for HBO Max in the Channel Store.
  6. Select Add channel.
  7. Open HBO Max, sign in, and try streaming again.

If you subscribed to HBO Max through Roku and your subscription is active, you can't remove the HBO channel.

Samsung TV

If you're having trouble streaming, here are some things to try:

Update HBO Max

See if there's an app update for HBO Max. Here's how:

  1. Open the Smart Hub on your Samsung TV.
  2. Select Apps.
  3. Select the Settings icon (upper-right corner).
  4. Select Updates.
  5. Find and select HBO Max, then select Update.
  6. Open HBO Max and try streaming again.

Test your connection speed

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Sign out and restart your Samsung TV

  1. Sign out of HBO Max.
  2. Unplug your Samsung TV.
  3. Wait 20 seconds and plug your TV back in.
  4. Reopen HBO Max, sign in, and try streaming again.

Update your Samsung TV

Update your Samsung TV firmware. Here's how:

  1. Press the Menu button on your Samsung TV remote.
  2. Select Settings > Support > Software Update > Update Now. Your TV will restart and you'll see a message when the update is done.

Once the update is completed, update your Smart Hub:

  1. Open the Smart Hub and navigate to the Apps page.
  2. Stay on the Apps page for 5 minutes.
  3. Reopen HBO Max and try streaming again.

Delete and reinstall HBO Max

  1. Open the Smart Hub.
  2. Use the navigation keys on your remote to highlight HBO Max.
  3. Do one of the following depending on your TV:
    • Press and hold Enter on your remote, choose Delete, and then select Yes to confirm.
    • Press Down on your remote, choose Remove, then Remove again to confirm.
  4. Search for HBO Max.
  5. Select HBO Max to reinstall the app.
  6. Once installed, select Run, sign in, and try streaming again.
Xbox console

If you're having trouble streaming, here are some things to try:

Check the Xbox service status

Check the status of HBO Max and the Xbox service on the Xbox Status page.

Update your software

  1. Go to Settings > System > Updates > Update Console to see if there are updates for your Xbox console.
  2. Go to My games & apps, highlight HBO Max and then press the Menu button on your controller and select Manage app to install an app update (if available).
  3. Open HBO Max and try streaming again.

Sign out and restart your console

  1. Sign out of HBO Max.
  2. Press the Xbox button on your controller and select Restart console > Restart.
  3. Open HBO Max, sign in, and try streaming again.

Test your connection speed

To test your connection speed, go to Xbox's Troubleshoot connection and run the Xbox speed test.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Delete and reinstall HBO Max

  1. Go to My games & apps.
  2. Highlight HBO Max and then press the Menu button on your controller.
  3. Select Uninstall.
  4. Reinstall HBO Max (go to Apps and download HBO Max).
  5. Open HBO Max, sign in, and try streaming again.