Reset or change your PIN

When you add your first Kid profile, you'll be asked to create a PIN for your account. The PIN keeps your child from changing the parental controls you've set or switching to another profile.

Reset PIN

If you forget your PIN, do the following:

  1. When you're prompted for your PIN, choose Forgot PIN?
  2. Choose Send to have a PIN reset email sent to your account email. If you want to change your account email address, see Change account email.
  3. Open your inbox and find the Reset Your PIN email from HBO Max.
  4. Open the email, choose Reset PIN, and follow the instructions to create a new PIN.

Change your PIN

Which device are you using?

Here's how to change your PIN:

  1. Open HBO Max and then tap your profile (upper right).
  2. Tap the Settings icon (cog, upper right) and then tap or scroll to Parental Controls (Parental Controls is only available for Adult profiles).
  3. Tap the Edit icon (paper and pencil), then enter your current PIN and a new PIN.
    Note  If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.
  4. Tap Change PIN.

Here's how to change your PIN:

  1. Go to HBOMax.com and sign in (if needed).
  2. Choose your profile (upper right), Settings, then find Parental Controls (Parental Controls is only available for Adult profiles).
  3. Choose the Edit icon (paper and pencil), then enter your current PIN and a new PIN.
  4. Select Change PIN.

Here's how to change your PIN:

  1. Open HBO Max and choose the Settings icon (cog, lower left).
  2. Scroll right and choose Parental Controls (Parental Controls is only available for Adult profiles).
  3. Enter your current PIN and a new PIN.
  4. Select Change PIN.