Sign in to HBO Max

Already have an HBO Max account (or an HBO GO or HBO Portugal account with an active subscription)? Great! Here's how you can sign in.

TV or Mobile Provider?
If you don't have an account and you subscribe to HBO Max via a TV or mobile provider, see Sign in with a provider.

Which device are you using?

Choose your TV device:

Android TV, Apple TV, or PlayStation
Note
An HBO Max app is not available for PlayStation in all countries.

Here's how to sign in:

  1. Open HBO Max on your TV and then choose the Profile icon (person, upper left).
  2. Choose Sign In. If you're already signed in, see How do I sign out?
  3. Enter your account email and password and choose Sign In. Need help? See Can't sign in.

    To open the keyboard, press the the X button on your PlayStation controller.
    TV or Mobile Provider?
    If you don't have an account and you get HBO Max through a TV or mobile provider, see Sign in with a provider.
  4. Choose your profile and you're ready to stream.
Samsung TV

Here's how to sign in:

  1. Open HBO Max on your TV and then choose the Profile icon (person, upper left).
  2. Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer. If you're already signed in, see How do I sign out?
  3. Open a browser on your phone or computer and in the address bar, type hbomax.com/tvsignin. You should see an Enter Code page (https://www.hbomax.com/activate).
  4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Enter your account email and password and then choose Sign In. Need help? See Can't sign in.
    TV or Mobile Provider?
    If you don't have an account and you get HBO Max through a TV or mobile provider, see Sign in with a provider.
  6. Once your TV updates (this may take a minute), you're ready to stream.
Other TV device

LG TV, Vodafone, VF TV Play or Xbox

Note
An HBO Max app is not available on Xbox devices in all countries.

Here's how to sign in:

  1. Open HBO Max on your TV and then choose the Profile icon (person, upper left).
  2. Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or computer. If you're already signed in, see How do I sign out?
  3. Open a browser on your phone or computer and in the address bar, type hbomax.com/tvsignin. You should see an Enter Code page (https://www.hbomax.com/activate).
    Xbox Consoles
    You can use your phone to scan the QR code on your TV.
  4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
  5. Enter your account email and password and then choose Sign In. Need help? See Can't sign in.
    TV or Mobile Provider?
    If you don't have an account and you get HBO Max through a TV or mobile provider, see Sign in with a provider.
  6. Once your TV updates (this may take a minute), you're ready to stream.

Troubleshooting

Where do I enter the code?

On your phone or a computer, open a new web browser window. In your browser's address bar type: https://hbomax.com/tvsignin. This takes you to an Enter Code page (https://www.hbomax.com/activate) where you can enter the 6-character code from your TV.

Code doesn't work or is invalid

Here are some things to try:

  • Make sure you're on the correct page (hbomax.com/activate) when you enter the 6-character code from your TV.
  • Try using a different browser: Chrome, FireFox, Microsoft Edge, or Safari.
  • Get a new code. To do this, go back and choose Sign In again on your TV.
  • Try using a computer instead of your phone (go to hbomax.com/activate and enter the code from your TV).
  • Clear your browser data. Here's how:
    • iPhone: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
    • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.
Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.

Here's how to sign in on your phone or tablet:

  1. Open HBO Max and then tap the Profile icon (person, upper right).
    If you're already signed in, tap the Settings icon (cog, upper right), then scroll down and choose Sign Out.
  2. Tap Sign in to your account.
  3. Enter the email and password for your HBO Max account (or your HBO GO or HBO Portugal account) and then choose Sign in. Need help? See Can't sign in.
    TV or Mobile Provider?
    If you don't have an account and you get HBO Max through a TV or mobile provider, see Sign in with a provider.
  4. Choose your profile and you're ready to stream.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.

Here's how to sign in at HBOMax.com:

  1. Go to HBOMax.com on your computer and choose Sign In (upper right).
    If you're already signed in, choose your profile (upper right) and then choose Sign Out.
  2. Enter the email and password for your HBO Max account (or your HBO GO or HBO Portugal account) and then choose Sign in. Need help? See Can't sign in.
    TV or Mobile Provider?
    If you don't have an account and you get HBO Max through a TV or mobile provider, see Sign in with a provider.
  3. Choose your profile and you're ready to stream.

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Try another puzzle or Restart to start the challenge over.

You can also choose Audio Challenge to secure your account another way.

HBO GO or HBO Portugal
Your HBO settings, such as your recently watched list, will not be available in HBO Max.