HBO Max account Q&A

Common account questions and answers:

How many profiles can my account have?

Your account can have a total of 5 profiles. See Manage profiles.

How many downloads can my account have?

How many downloads your account can have depends on your subscription plan.

  • Standard plan: 30 downloads
  • Mobile plan (not available to new or returning subscribers): 5 downloads

To learn more, see Download shows and movies.

How do I change my email or password?

Your email and password are part of your account settings. To edit this info, see Change your email and password.

How do I view or change my subscription info?

To find out how to view or change your subscription, see View my subscription info.

How many devices can I use with my account?

There's no limit on the number of devices you can use with your account. However, the number of simultaneous streams is limited.

The Standard plan supports streaming on 3 devices at the same time. For more info, see Standard and Mobile plans. If you have the Mobile plan (not available to new or returning subscribers), you can stream on 1 device at a time.

How do I change my PIN?

To find out how to change your PIN, see Change or reset your PIN.

How do I stop someone from using my account?

If you think someone might have access to your account without your permission, see Stop unwanted use of your account.