How do I cancel HBO Max?

Things to Know
  • Your HBO Max subscription will auto-renew on your next billing date until you cancel it.
  • If your billing provider is a third party, check the Third-party cancellation steps. The cancellation steps vary by provider and may require cancellation at least 1-2 days before your next billing cycle starts.
  • Deleting the HBO Max app does not cancel your subscription.

HBO Max subscriptions are available through many providers and the cancellation steps and deadlines vary by billing provider. Your billing provider is who you signed up through or who bills you for HBO Max.

Who's billing me?

To find your billing provider, do the following:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the your profile (upper right), then the Settings icon (cog, upper right), and then choose Subscription.
    • TV device: Choose the Settings icon (cog, lower left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available with Adult profiles.
  3. Here you'll find who your subscription is billed through.
  4. To find out how to cancel your subscription, find your provider below.

Other ways to find your billing provider:

  • HBOMax.com/account: Go to HBOMax.com/account and sign in to your account.
  • Bank statement: Review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or mobile plan, you may not see an individual charge for HBO Max.)

How do I cancel my subscription?

Find who bills you for your HBO Max subscription below (if you're not sure, see Who's billing me? above):

HBO Nordic AB or HBO Europe, s.r.o.

If you're billed through us (HBO Nordic AB or HBO Europe, s.r.o.), you must cancel before your next billing date to avoid being charged. To check your next billing date, go to Settings and choose Subscription. Here's how to cancel:

HBO Max mobile app

On your phone or tablet, do the following:

  1. Open HBO Max and then tap your profile (upper right). Can't sign in?
  2. Tap the Settings icon (cog, upper right) and then tap or scroll to Subscription.
  3. Tap Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
  4. Tap Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Computer

On your computer, do the following:

  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right), then choose Settings, and find Subscription.
  3. Choose Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
  4. Choose Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.

Third-party billing providers

Cancellation steps vary by billing provider. You may need to cancel at least 1-2 days before your next billing cycle starts. To find out how to cancel your subscription, find your billing provider below:

  • Apple iTunes or App Store
  • Google Play
  • Samsung TV
  • TV or mobile provider: Sign in to your TV provider's website, their Help Center, or contact your TV provider.
  • Other provider: Sign in to your provider's website and manage your subscription or go to your provider's Help Center.

If you have billing questions, see our Billing Q&A.

Can't sign in and I'd like to cancel

If you can't sign in, try resetting your password or try signing in on another device. You can also review your bank statement for an HBO Max subscription charge. Once you know who is billing you, find them in the list above. However, if your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.