'HBO GO No Longer Available' message

If you try to use the HBO GO app, you may see the following message:

'HBO GO No Longer Available'

If you get this message, find your billing provider below. Your billing provider is who you signed up through or who bills you for HBO.

Subscribe thru TV, wireless, or internet provider?
If you subscribe to HBO through your TV, wireless, or internet provider, you have access to HBO Max. Depending on your provider, you can stream all of HBO Max or HBO Only. For more info, see I have HBO. Do I get HBO Max?

Who did you subscribe through?

Apple App Store

If you subscribe to HBO GO through Apple, here's how to access HBO Max:

iPhone or iPad

  1. On your iPhone or iPad where you started your HBO GO subscription, open the HBO GO app.
  2. When you see the 'HBO GO No Longer Available' message, choose Go to Appstore and install the HBO Max app.
  3. Open the HBO Max app. We'll look in the Apple App Store for your HBO GO subscription. If we find an active HBO GO subscription, you'll see the Welcome to HBO Max screen.
    Note If you don't get the 'Welcome to HBO Max' screen, make sure your Apple account has an HBO subscription. To find out how to do this, go to Apple's See your subscriptions article. Then, return to HBO Max and choose Sign In. Enter the email and password for your HBO GO account, and choose Sign In again.
  4. Complete the Welcome to HBO Max form and choose Complete Account.
  5. Choose who's watching and you're ready to stream.

Now you can sign in with your HBO Max email and password (from Step 4) and stream on all your favorite devices.

Apple TV

If you subscribe to HBO GO through the Apple App Store, here's how to access HBO Max on an Apple TV:

  1. Make sure you're signed in on your Apple TV with the same Apple ID that you used to purchase your HBO GO subscription.
  2. When you see the 'HBO GO No Longer Available' message, choose Go to Appstore and install the HBO Max app.
  3. Open the HBO Max app. We'll look in the Apple App Store for your HBO GO subscription. If we find an active HBO GO subscription, you'll see the Welcome to HBO Max screen.
    Note If you don't get the 'Welcome to HBO Max' screen, make sure your Apple account has an HBO subscription. To find out how to do this, go to Apple's See your subscriptions article. Then, return to HBO Max and choose Sign In. Enter the email and password for your HBO GO account, and choose Sign In again.
  4. Confirm your email address on the Welcome to HBO Max screen and choose Next.
  5. Enter your account recovery details and choose Complete Account.
  6. You're done! Go back to your TV to start streaming.

Now you can sign in with your HBO Max email and password and stream on all your favorite devices.

Google Play

Your HBO GO subscription ended on June 29, 2021. You need to subscribe to HBO Max in order to experience all of HBO together with much more.

Here's how to subscribe to HBO Max:

Android phone or tablet

  1. On your Android phone or tablet where you started your HBO GO subscription, open the HBO GO app.
  2. When you see the 'HBO GO No Longer Available' message, choose Go to Appstore and install the HBO Max app.
  3. Open HBO Max, then tap the Profile icon (bottom edge on phones, left edge on tablets).
  4. Select Choose a Plan.
  5. Choose the subscription plan that you'd like (Standard or Mobile) and your billing period. To learn about subscription plans, see HBO Max plans.
  6. Choose Select Plan.
  7. Complete the account form and choose Complete Account.
  8. Follow the on-screen instructions to subscribe through Google.
  9. Your subscription will auto-renew on a recurring basis until you cancel your subscription.
  10. Choose who's watching and you're ready to stream.
  11. Now you can sign in with your HBO Max email and password (from Step 7) and stream on all your favorite devices.

Android TV

Your HBO GO subscription ended on June 29, 2021. You need to subscribe to HBO Max in order to experience all of HBO together with much more.

Here's how to subscribe to HBO Max:

  1. Make sure you're signed in on your Android TV with the same Google account that you used to purchase your HBO GO subscription.
  2. Open the Play Store on your Android TV and search for HBO Max.
  3. Select HBO Max and then choose Install.
  4. Open the HBO Max app. We'll look in the Google Play Store for your HBO GO subscription. If we find an HBO GO subscription, you'll see a screen with a 6-character code.
  5. Stay on the screen with the 6-character code while you grab your phone or computer.
  6. Open a web browser on your phone or a computer.
  7. In your browser's address bar, enter HBOMax.com/tvsignin.
  8. Enter the code that appears on your TV, and then choose Next. If prompted, select Sign In.
  9. Complete the Welcome to HBO Max form and choose Complete Account.
  10. You're done! Go back to your TV to start streaming.

Now you can sign in with your HBO Max email and password (from Step 9) and stream on all your favorite devices.

Roku

If you subscribed to HBO GO through the Roku Channel Store, your HBO GO subscription was canceled on June 29, 2021. Roku will reimburse you for the unused period left on your HBO GO subscription. Look for an email from Roku with those details.

To continue streaming HBO and much more, you'll need to start a new HBO Max subscription on your Roku streaming device. To find out how, see Sign up through Roku.

HBO

If you subscribed to HBO directly through us, you have access to HBO Max. Here's what you need to do:

  1. Install the HBO Max app on a supported device or go to HBOMax.com on your computer.
  2. Sign in to HBO Max using your HBO GO email and password. For step-by-step instructions, see Sign in with email and password.
  3. You'll see a 'Welcome to HBO Max Account' screen.
  4. Complete the account form and choose Complete Account.
  5. Choose who's watching and you're ready to stream.

Now you can sign in with your HBO Max email and password (from Step 4) and stream on all your favorite devices.