HBO Max billing Q&A

Here are some frequently asked questions and answers:

Paying for HBO Max

How much does HBO Max cost?

HBO Max is available at HBOMax.com from many providers and prices vary by provider and by country. For pricing info see HBOMax.com.

Are there additional fees?

Depending on your location, you may be charged local taxes. Some financial institutions may add transaction fees if you aren't using a local payment method. These fees are charged by your bank—contact your bank directly if you have any questions.

What if the charge isn't what I expected?

If your charge looks different than you expected, here are a few possible reasons:

  • Applicable taxes are added to your subscription charge and they're based on your current location.
  • You may have a different billing period than you thought (yearly or monthly).
  • Your promotional or discounted period may have ended and you were charged the standard subscription rate.

If none of these reasons apply and you're billed through us (HBO Nordic AB), contact us. If you're billed through another company, contact them for help.

Which payment methods are accepted?

If you sign up through us at HBOMax.com, you can use Visa, MasterCard, and PayPal. Please note that your credit or debit card needs to support automatic recurring payments.

If you subscribe through...

  • TV or mobile provider: Check with your provider to find out which payment methods are accepted.
  • App store: Check with your app store (Apple or Google Play) to find out which payment methods are accepted.
How do I change my payment method?

To find out how to change your payment method, see Change payment.

What should I do if I can't change my payment method?

If you can't add or update your payment method, see Can't change payment method.

Do you have gift cards?

No, at this time we don't have HBO Max gift cards.

Recurring billing

Who's billing me?

HBO Max is available from many providers. To find out who bills you:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left). Choose Subscription.
    • Web: Sign in at HBOMax.com/account.
    • TV device: Choose the Settings icon (lower left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      (Subscription information is only available for Adult profiles.)
  3. Here you'll find who your subscription is billed through.

You can also review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)

When will I be charged?

If your subscription doesn't include a free trial, your first charge happens when you start your subscription. You pay for your subscription at the beginning of each billing period. Thereafter, your subscription will auto-renew each month or year until you cancel your subscription.

To find your next billing date:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left). Choose Subscription.
    • TV devices: Choose the Settings icon (lower left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available for Adult profiles.
  3. Here you can see who your subscription is billed through.
  4. Find your billing provider below:
How do I cancel?

HBO Max subscriptions automatically renew each month or year until you cancel. For cancellation steps, see How do I cancel?

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