HBO Max isn't available message

HBO Max is available in select countries in Europe, Latin America, and the Caribbean. For a list of countries, go to Where is HBO Max available?

If you're located in one of these areas and you get a 'HBO Max isn't available in your region yet' message, your IP address might be blocked or incorrectly identified as being outside of an HBO Max service area. To resolve this, try these steps:

Step 1: Unblock your IP address

• Disable your VPN, proxy, or anonymization service so that your IP address is not blocked.

Step 2: Restart your network devices

Try restarting your modem and router. Here's how:

1. Turn off or unplug the device with HBO Max.
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the Internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the Internet.
6. Turn your device with HBO Max back on.
7. Open HBO Max and try to watch something.

Step 3: Contact your ISP

If you've disabled VPNs, proxies, and anonymization services, please contact your Internet service provider for help.

Step 4: Contact us

If you're in a supported country or region and you're still getting an 'HBO Max isn't available in your region yet' message, gather the following info and contact us:

• Your Internet Service Provider (ISP)
• Your IP address (open a browser and type 'what is my IP address' to get this)