How do I cancel HBO Max?

Things to Know
  • Your HBO Max subscription will auto-renew until you cancel it.
  • Cancel 1-2 days before your next billing cycle starts (this varies by provider).
  • When you cancel your subscription, you can continue streaming until the end of your billing period.
  • Deleting the HBO Max app does not cancel your subscription.

HBO Max subscriptions are available through many providers and the cancellation steps vary by billing provider. Your billing provider is who you signed up through or who bills you for HBO Max.

Who's billing me?

To find your billing provider, do the following:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left). Choose Subscription.
    • LG TV, PlayStation, or Vodafone TV Gen 1 / Gen 3: Choose the Settings icon (lower left), then choose Account.
    • Other TV device: Choose your profile (upper left), then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription information is only available with Adult profiles.
  3. Here you can see who your subscription is billed through.
  4. To find out how to cancel your subscription, choose your provider below.

Other ways to find your billing provider:

  • HBOMax.com/account: Go to HBOMax.com/account and sign in to your account.
  • Bank statement: Review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or mobile plan, you may not see an individual charge for HBO Max.)

Cancel your subscription

If you're billed through us (HBO Nordic AB), here's how to cancel:

HBO Max mobile app

On your phone or tablet, do the following:

  1. Open HBO Max and then tap the Profile icon (bottom edge on phones, left edge on tablets). Can't sign in?
  2. Tap the Settings icon (upper left) and then tap Subscription.
  3. Tap Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
  4. Tap Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Computer

On your computer, do the following:

  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right) and then Subscription.
  3. Choose Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
  4. Choose Cancel Subscription.
  5. Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Yearly Subscriptions
If you switch from yearly to monthly billing, the change won't take effect until your next billing date (at the end of your yearly billing period). If you’d like to make changes during your yearly billing period, please contact us.

Third-party billing providers

Cancellation steps vary by billing provider. To find out how to cancel your subscription, find your billing provider below:

  • Apple iTunes or App Store
  • Google Play
  • TV or mobile provider: Sign in to your TV provider's website, their Help Center, or contact your TV provider.
  • Other provider: Sign in to your provider's website and manage your subscription or go to your provider's Help Center.

If you have billing questions, see our Billing Q&A.

Can't sign in and I'd like to cancel

If you can't sign in, try resetting your password or try signing in on another device. You can also review your bank statement for an HBO Max subscription charge. Once you know who is billing you, find them in the list above. However, if your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.