How do I switch subscription plans?
HBO Max subscriptions are available through many providers (your provider is who you signed up through or who bills you for HBO Max). Some providers offer the following plans:
- Ad-Free
- With Ads
To learn more, see What plans are available?
Which plan do I have?
Here's how to find out which subscription plan you have:
- Open HBO Max or sign in to HBOMax.com on your computer. Can’t sign in?
- Do one of the following:
- Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon (upper left), and then tap Subscription.
- TV device: Choose the Settings icon (lower left), then choose Account.
- Computer: Choose your profile (upper right) and then Subscription.
(Subscription information is only available for Adult profiles).
- Here you'll find your current plan (Ad-Free or With Ads) and billing period (Monthly or Yearly).
How do I switch plans?
Depending on your provider, you may be able to change your subscription plan. Here's how:
- Open HBO Max or sign in to HBOMax.com on your computer. Can’t sign in?
- Do one of the following:
- Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), then the Settings icon (upper left), and then tap Subscription.
- TV device: Choose the Settings icon (lower left), then choose Account.
- Computer: Choose your profile (upper right) and then Subscription.
(Subscription information is only available for Adult profiles).
- Take note of who your subscription is billed through and choose them below:
- Warner Media Direct, LLC: How do I change plans?
- Amazon Appstore: How do I change plans?
- Apple iTunes and App Store: How do I change plans?
- Google Play: How do I change plans?
- Roku: How do I change plans?
- Samsung TV: You can cancel your subscription through Samsung TV, wait for your subscription to expire, then when you resubscribe you can choose a different plan.
- Xfinity: Contact Xfinity or sign in to your Xfinity account at xfinity.com/buy/plan/myplan and then choose Manage Channels.
If your provider isn't listed above, check back here as we add additional providers.
'Can't switch plans yet' message
This message may appear if:
- You tried to make two back-to-back plan changes.
- Our plan service is offline.
Please wait 15 minutes and then try to switch your plan again.
