Reset or change your PIN

When you add your first Kid profile, you'll be asked to create a PIN for your account. The PIN keeps your child from changing the parental controls you've set or switching to another profile.

Reset PIN

If you forget your PIN, do the following:

  1. When you're prompted for your PIN, choose Forgot PIN?
  2. Choose Send to have a PIN reset email sent to your account email. If you want to change your account email address, see Change account email.
  3. Open your inbox and find the Reset Your PIN email from HBO Max.
  4. Open the email, choose Reset PIN, and follow the instructions to create a new PIN.

Change your PIN

Which device are you using?

Here's how to change your PIN:

  1. Open HBO Max and then tap the Profile icon.
  2. Tap the Settings icon (upper-left) and then Parental Controls (Parental Controls is only available for Adult profiles).
  3. Enter your current PIN and a new PIN.
  4. Tap Change PIN.

Here's how to change your PIN:

  1. Go to HBOMax.com and sign in (if needed).
  2. In the upper-right corner, choose your profile and then Parental Controls (Parental Controls is only available for Adult profiles).
  3. Enter your current PIN and a new PIN.
  4. Select Change PIN.

Here's how to change your PIN:

Playstation or Roku
  • Open HBO Max and then choose the Settings icon (lower left).
  • Scroll right and choose Parental Controls (Parental Controls is only available for Adult profiles).
  • Enter your current PIN and a new PIN.
  • Select Change PIN.
  • Other TV device
    1. Open HBO Max and then choose your profile icon (upper-left).
    2. Scroll right and choose Parental Controls (Parental Controls is only available for Adult profiles).
    3. Enter your current PIN and a new PIN.
    4. Select Change PIN.