Troubleshoot HBO Max on your TV

First, make sure your HBO Max app and Fire TV are up-to-date.

• HBO Max app: On your Amazon Fire TV, highlight the HBO Max tile, and then press the Menu button on your remote (button with three lines). In the lower-right corner, choose More Info > Update.
• Amazon Fire TV: On your Amazon Fire TV, go to Settings > My Fire TV > About > Check for Updates.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. To check your network status:

1. On your Amazon Fire TV, go to Settings > Network.
2. Press the Play button on your remote to check your network status.

To stream HD video, you need a minimum download speed of 5 Mbps. (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. On your Amazon Fire TV, go to Settings > My Fire TV > Restart.
3. Open HBO Max, sign in, and try streaming again.

1. On your Amazon Fire TV, go to Settings > Applications > Manage Installed Applications.
2. Select HBO Max from the list of apps.
3. Tap Force Stop.
4. Select Clear cache.
5. Select Clear data.
6. Open HBO Max, sign in, and try streaming again.

1. On your Amazon Fire TV, choose Settings > Applications > Manage Installed Applications.
2. Select HBO Max from the list of applications.
3. Select Uninstall.
4. Download and reinstall HBO Max from the Amazon Appstore.
5. Open HBO Max, sign in, and try streaming again.

For more help, go to Fire TV Support.

First, make sure your HBO Max app and Android TV are up-to-date.

• HBO Max app: On your Android TV, highlight the HBO Max tile, and then press and hold the select button. Then, choose View Details > Update.
• Android TV: On your Android TV, go to Settings > System > About > System update > Check for update.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Google Play Store and test your connection speed (or test your download speed on a computer connected to the same network as your Android TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. On your Android TV go to Settings > About > Restart > Restart.
3. Open HBO Max, sign in, and try streaming again.

1. On your Android TV, go to Settings > Apps.
2. Select HBO Max from the list of apps.
3. Select Clear cache.
4. Select Clear data.
5. Open HBO Max, sign in, and try streaming again.

1. On your Android TV, go to Settings > Apps and select HBO Max.
2. Select Uninstall.
3. Go to Apps and find HBO Max.
4. Select HBO Max and then choose Install.
5. Open HBO Max, sign in, and try streaming again.

For more help with your Android TV, go to Android TV help.

First, make sure your HBO Max app and Apple TV are up-to-date.

• HBO Max app: Go to the App Store and search for HBO Max. If there's an app update available, choose Update.
• Apple TV: On your Apple TV, navigate to Settings > System > Software Updates > Update Software.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause.

Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. To do this, open a browser and search for 'Internet speed test').

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. Restart your Apple TV by navigating to Settings > System > Restart.
3. Open HBO Max, sign in, and try streaming again.

1. From the Home screen, highlight the HBO Max app.
2. Press and hold the Touch surface for two seconds and then press the Play/Pause button.
3. Choose Delete.
4. Open the App Store on your Apple TV.
5. Find the HBO Max app and choose Install.
6. Open HBO Max, sign in, and try streaming again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your Cox device. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. Unplug or turn off your Cox Contour 2 or Contour Stream Player.
3. Wait 20 seconds and turn your device back on.
4. Reopen HBO Max, sign in, and try streaming again.

First, make sure your HBO Max app and LG TV are up-to-date.

• HBO Max app: On your LG TV remote, press the Home button and choose the LG Content Store. Select Apps, and then My Apps. Find and select HBO Max, then select Update.
• LG TV: On your LG TV remote, press the Settings button, then select All Settings > General > About this TV > Check for updates.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your LG TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. Unplug your LG TV.
3. Wait 20 seconds and plug your TV back in.
4. Reopen HBO Max, sign in, and try streaming again.

1. Press the Home button on your LG remote.
2. Press and hold the Select button (D-pad center) to enter edit mode.
3. Find HBO Max, then press D-pad up and select the X above the app.
4. Select Yes to confirm.
5. Reinstall HBO Max (open the LG Content Store and install HBO Max).
6. Once reinstalled, choose Launch, then sign in, and try streaming again.

First, make sure your HBO Max app and PlayStation console are up-to-date.

• HBO Max app: On your PlayStation, make sure HBO Max is highlighted. Press the Option button on your controller, then Check for Update.
• PlayStation console: On your PlayStation, go to the Settings menu and choose System Software Update.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. To test your connection speed:

• On your PlayStation 4, go to Settings > Network > Internet Connection Test.
• On your PlayStation 5, go to Settings > Network > Connection status > View connection status > Connection speed.

To stream HD video, you need a minimum download speed of 5 Mbps (PlayStation 5: 50+ Mbps is recommended for 4K video).

Check the status of the PlayStation service on the PlayStation status page. For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. Turn your PlayStation console off.
3. Wait 20 seconds and turn your PlayStation back on.
4. Reopen HBO Max, sign in, and try to stream again.

Press the Home button on your Roku remote. Then go to Settings > Network > Check connection. To improve your wireless connection, see Tips for improving your wireless Roku connection.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

First, make sure your HBO Max app and Roku are up-to-date.

• HBO Max app: On your Roku remote, press the Home button, then use the directional pad to highlight the HBO Max channel. Press the Star button (*) to open the Options menu. Here you can check for an update.
• Roku: On your Roku remote, press the Home button. Go to Settings > System > System update > Check now. This will install software updates for your Roku streaming device and your channels.

Then, open HBO Max and try to stream again.

1. Unplug your Roku streaming player or Roku TV.
2. Wait 20 seconds and then plug your device back in.
3. Reopen HBO Max and try streaming again.

1. Sign out of HBO Max.
2. Do one of the following:
   • Roku streaming player: Go to Settings > System > System restart.
   • Roku TV: Go to Settings > System > Power > System restart.
3. Reopen HBO Max, sign in, and try streaming again.

If your HBO Max subscription was not purchased through Roku, try removing and adding the HBO channel using the steps below:

1. On your Roku, highlight the HBO Max channel and press the Star button (*).
2. Choose Remove channel.
3. Choose Remove to confirm.
4. Restart your Roku streaming player or Roku TV.
5. Search for HBO Max in the Channel Store.
6. Select Add channel.
7. Open HBO Max, sign in, and try streaming again.

Note  If you subscribed to HBO Max through Roku and your subscription is active, you can't remove the HBO Max channel.

1. From the Roku Home screen, go to Search.
2. Search for an HBO Max series or movie (e.g. The Flight Attendant or Tokyo Vice).
3. Choose HBO Max from the search results to open the app.

First, make sure your HBO Max app and Samsung TV are up-to-date.

• HBO Max app: Press the Home button on your Samsung TV remote, then select Apps > the Settings icon (upper-right corner) > Updates.
• Samsung TV: Press the Home button on your remote, then navigate to the Settings icon . Choose Support > Software Updates > Update Now.
  Update option unavailable? Turn your TV off and back on. Then try the steps again.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Unplug your Samsung TV.
2. Wait 30 seconds and then plug your TV back in.
3. Open HBO Max, sign in, and try streaming again.

1. Sign out of HBO Max.
2. Hold the power button on your Samsung TV remote until your TV turns off and back on again.
3. Open HBO Max, sign in, and try streaming again.

Some Samsung TVs have an option to clear app cache and data. Try the following steps:

1. Press the Home button on your Samsung TV remote, then navigate to the Settings icon .
2. Choose Support (if needed) and then Device Care.
   Option grayed out? Turn your TV off and back on. Then try the steps again.
3. Choose Manage Storage.
4. Find HBO Max and choose View Details.
5. Choose Clear cache.
6. Choose Clear data.
7. Open HBO Max, sign in, and try streaming again.

Note  Clear app cache and data is not available on all Samsung TVs and the steps may vary depending on your TV model. For more info, go to samsung.com/support.

1. Press the Home button on your Samsung TV remote.
2. Choose Apps and then the Settings icon .
3. Use the Navigation keys on your remote to highlight HBO Max.
4. Choose Delete.
5. Search for HBO Max.
6. Select HBO Max and choose Install.
7. Once installed, select Run, sign in, and try streaming again.

Note  These steps may vary depending on your Samsung TV model. For more info, go to samsung.com/support.

First, make sure your HBO Max app and VIZIO TV are up-to-date.

• HBO Max app: The HBO Max app on VIZIO TVs automatically updates when an update is available. To manually check for updates, press the Menu button (Gear icon) on your remote, then select System and Check for updates.
• VIZIO TV: On your VIZIO TV remote, press the Menu button (gear icon), then select System and Check for Updates.

Then, open HBO Max and try to stream again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. To check your network status:

1. On your VIZIO TV remote, press the Menu button (Gear icon).
2. Go to Network > Test Connection.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

Depending on your VIZIO model, there are two ways to restart your TV:

Check the status of HBO Max and the Xbox service on the Xbox Status page.

First, make sure your HBO Max app and Xbox console are up-to-date.

• HBO Max app: On your Xbox, go to My games & apps, highlight HBO Max and then press the Menu button on your controller and select Manage app to install an app update.
• Xbox console: On your Xbox, go to Settings > System > Updates > Update Console.

Then, open HBO Max and try to stream again.

1. Sign out of HBO Max.
2. Press the Xbox button on your controller and select Restart console > Restart.
3. Open HBO Max, sign in, and try streaming again.

To test your connection speed, go to Xbox's Troubleshoot connection and run the Xbox speed test.

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Go to My games & apps.
2. Highlight HBO Max and then press the Menu button on your controller.
3. Select Uninstall.
4. Reinstall HBO Max (go to Apps and download HBO Max).
5. Open HBO Max, sign in, and try streaming again.

If you can't access HBO Max on your XClass TV, you may not be connected to the internet. To check, go to Settings > Network. If you’re connected, you’ll see a green checkmark that says 'online.' If you’re not, try reconnecting.

If you can’t reconnect, restart your modem or router.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your XClass TV. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. Unplug or turn off your XClass TV.
3. Wait 60 seconds and turn your device back on.
4. Reopen HBO Max, sign in, and try streaming again.

If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Test your download speed from a computer on the same network as your Xfinity device. To do this, open a browser and search for 'Internet speed test.'

To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video). For more help, see HBO Max pauses or buffers.

1. Sign out of HBO Max.
2. Unplug or turn off your Xfinity X1 or Flex device.
3. Wait 20 seconds and turn your device back on.
4. Reopen HBO Max, sign in, and try streaming again.

1. On the Home screen of your Xfinity device, choose the Gear icon (upper-left corner) and then Privacy.
2. Scroll down and select Clear Cookies and Local Storage Data.
3. Choose OK.
4. Go back to the Home screen and choose HBO Max.
5. Reopen HBO Max, sign in, and try streaming again.

Note  Clearing cookies and local storage data may sign you out of many apps on your device. To learn more, see Clear Cookies and Local Data Storage on X1 or Flex.