How do I cancel HBO Max?
- Your HBO Max subscription will auto-renew until you cancel it.
- Cancel 1-2 days before your next billing cycle starts (this varies by provider).
- When you cancel your subscription, you can continue streaming until the end of your billing period.
- Deleting the HBO Max app does not cancel your subscription.
HBO Max subscriptions are available through many providers and the cancellation steps vary by billing provider. Your billing provider is who you signed up through or who bills you for HBO Max.
To find your billing provider, do the following:
- Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- TV device: Choose the Settings icon (lower left), then choose Account.
- Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left). Choose Subscription.
- Computer: Choose your profile (upper right), then choose Subscription.
Subscription information is only available with Adult profiles.
- Here you can see who your subscription is billed through.
- To find out how to cancel your subscription, choose your provider below.
Other ways to find your billing provider:
- HBOMax.com/account: Sign in at HBOMax.com/account.
- Bank statement: Review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)
Cancel your subscription
If you’re billed through us (WarnerMedia), here's how to cancel:
On your phone or tablet, do the following:
- Open HBO Max and then tap the Profile icon (bottom edge on phones, left edge on tablets). Can't sign in?
- Tap the Settings icon (upper left) and then tap Subscription.
- Tap Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
- Tap Cancel Subscription.
- Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
On your computer, do the following:
- Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
- Choose your profile (upper right) and then Subscription.
- Choose Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
- Choose Cancel Subscription.
- Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Third-party billing providers
Cancellation steps vary by billing provider. To find out how to cancel your subscription, find your billing provider below:
App stores
TV, internet, and wireless providers
- AT&T: Sign in to your AT&T account at att.com/myatt or use the MyAT&T app.
- Cox: See Cox's Cancel streaming service article or sign in to your Cox account at cox.com.
- DIRECTV: See Remove premium channels or sign in to your AT&T account at att.com/myatt.
- Hulu
- Internet or wireless provider: Sign in to your provider's website and manage your subscription or go to your provider's Help Center.
- Optimum: Sign in to your Optimum account at optimum.net/login.
- Spectrum: See Spectrum's Change or cancel service article or sign in to your Spectrum account at spectrum.net.
- TV or satellite provider: Sign in to your TV provider's website, their Help Center, or contact your TV provider.
- Verizon Fios: Sign in to your Verizon account at verizon.com/home/myverizon or use the My Fios app.
- Xfinity: Sign in to your Xfinity account at my.xfinity.com or visit the Xfinity Help Center.
- YouTube TV
If you have billing questions, see our Billing Q&A.
Can't sign in and I'd like to cancel
If you can't sign in, try resetting your password or try signing in on another device. You can also review your bank statement for an HBO Max subscription charge. Once you know who is billing you, find them in the list above. However, if your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.
Hulu
If you're billed through Hulu, you can cancel your subscription via your Hulu account page. Here's how:
- Go to hulu.com/account and sign in to your Hulu account.
- In the Your Subscription section, select Manage Add-ons (next to Add-ons).
- Find HBO Max and toggle the checkmark to an X.
- Select Review Changes to confirm.
For more help, see Hulu's Manage your add-ons article.
YouTube TV
If you're billed through YouTube TV, you can cancel your subscription on the web. Here's how:
- Go to tv.youtube.com and sign in to your account.
- Choose your profile picture, then Settings > Membership.
- Choose the checkmark next to HBO Max.
- Choose Confirm to finish.
For more help, see YouTube TV's Add or remove networks article.
