How do I cancel my subscription or trial?
- Your HBO Max subscription will auto-renew until you cancel it.
- Cancel 1-2 days before your next billing cycle starts (this varies by provider).
- When you cancel your subscription, you can continue streaming until the end of your billing period.
- Deleting the HBO Max app does not cancel your subscription.
HBO Max subscriptions are available through many providers and the cancellation steps vary by billing provider. Your billing provider is who you signed up through or who bills you for HBO Max.
Cancel your subscription
If you’re billed through us (WarnerMedia Direct Latin America), here’s how to cancel:
On your phone or tablet, do the following:
- Open HBO Max and then tap the Profile icon (bottom edge on phones, left edge on tablets). Can't sign in?
- Tap the Settings icon (upper left) and then tap Subscription.
- Tap Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
- Tap Cancel Subscription.
- Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
On your computer, do the following:
- Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
- Choose your profile (upper right) and then Subscription.
- Choose Manage Subscription. If you don't have a Manage Subscription option, take note of who your subscription is billed through and find them in the Third-party billing providers section below.
- Choose Cancel Subscription.
- Confirm your cancellation and take note of your expiration date. You can continue streaming until your subscription expires at the end of your billing cycle.
Third-party billing providers
Cancellation steps vary by billing provider. To find out how to cancel your subscription, find your billing provider below:
- Apple iTunes or App Store
- Google Play
- Roku
- Samsung TV
- TV, internet, or wireless provider: Sign in to your TV provider's website, go to your provider's Help Center, or contact your TV provider.
- Other provider: Go to your provider's Help Center or contact your provider.
Note Subscriptions through app stores are not available in all countries.
To find your billing provider, do the following:
- Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- PlayStation or Roku: Choose the Settings icon (lower left), then choose Account.
- Other TV device: Choose your profile (upper left), then choose Account.
- Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets) and then the Settings icon (upper left). Choose Subscription.
- Computer: Choose your profile (upper right), then choose Subscription.
Subscription information is only available with Adult profiles.
- Here you can see who your subscription is billed through.
- To find out how to cancel your subscription, choose your provider above.
Other ways to find your billing provider
- HBOMax.com/account: Go to HBOMax.com/account and sign in to your account.
- Bank statement: Review your bank statement for an HBO Max subscription charge. (If your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.)
If you have billing questions, see our Billing Q&A.
Can't sign in and I'd like to cancel
If you can't sign in, try resetting your password or try signing in on another device. You can also review your bank statement for an HBO Max subscription charge. Once you know who is billing you, find them in the list above. However, if your subscription is part of a TV package or wireless plan, you may not see an individual charge for HBO Max.
Samsung TV
If you're billed through Samsung TV, you can cancel your subscription on your Samsung TV or the web. Here's how:
Cancel on your Samsung TV
The steps vary by TV model. For more info, go to Samsung's Cancel subscription article.
Cancel via samsungcheckout.com
- Go to samsungcheckout.com and sign in to your Samsung account.
- From the Purchase History menu, choose Subscriptions.
- Find your HBO Max subscription and then choose Unsubscribe.
