Change a WarnerMedia-billed subscription
HBO Max subscriptions are available through many providers. How you change or manage your subscription varies by billing provider (your billing provider is who you signed up through or who bills you for HBO Max).
First, find out who your subscription is billed through:
- Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
Note If you subscribe to the Mobile plan, open HBO Max on your phone or tablet. - Do one of the following:
- Phone or tablet: Tap your profile (upper right), the Settings icon
, and then tap or scroll to Subscription. - TV device: Choose the Settings icon and then choose Account.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
Subscription information is only available with Adult profiles. - HBOMax.com/account: Go to HBOMax.com/account and sign in to your HBO Max account.
- Phone or tablet: Tap your profile (upper right), the Settings icon
- Here you can see who your subscription is billed through:
- WarnerMedia Direct Latin America, LLC: See info below.
- Another provider: Find your billing provider on this page.
WarnerMedia-billed subscriptions Q&A
- When is my next billing date?
- How do I cancel?
- What is my current plan?
- How do I change plans?
- What if the charge isn't what I expected?
- How do I change my payment method?
- Why was I charged for a free trial?
- Can I get a refund?
- When do I get a payment receipt?
When is my next billing date?
Your subscription automatically renews on your billing date. To find your next billing date:
- Open HBO Max or sign in at HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
- TV device: Choose the Settings icon and then choose Account.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
Subscription information is only available with Adult profiles.
- Phone or tablet: Tap your profile (upper right), the Settings icon
- See the date that appears after Next Billing Date.
How do I cancel?
Your subscription automatically renews each billing period until you cancel your subscription. To find out when your subscription will renew, see When is my next billing date?
Ways to cancel
On your phone or tablet, do the following:
- Open HBO Max and then tap the Profile icon
. If you're not signed in, sign in. Can't sign in? - Tap the Settings icon and then tap or scroll to Subscription.
- Tap Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
- Tap Cancel Subscription and then confirm your cancellation.
On your computer, do the following:
- Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
- Choose your profile (upper right), then choose Settings, and find Subscription.
- Choose Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
- Choose Cancel Subscription and then confirm your cancellation.
On your phone, tablet, or computer, do the following:
- Go to HBOMax.com/account.
- Enter your HBO Max email and password and then choose Sign In.
- Choose Cancel Subscription and then confirm your cancellation. If you don't have this option, choose Learn More or find your billing provider on this page.
You can continue streaming until your subscription expires at the end of your billing cycle.
If you change your mind about cancelling, you can repeat the steps above and choose Resume Subscription (instead of Cancel). Once your subscription has expired, you can resubscribe to start streaming again.
What if the charge isn't what I expected?
For pricing info, please see HBOMax.com.
If your charge looks different than you expected, here are a few possible reasons:
- Applicable taxes are added to your subscription charge and they're based on your current location.
- You may have a different plan or billing period than you thought. See Which plan do I have?
- Your promotional or discounted period may have ended and you were charged the standard subscription rate.
If none of these reasons apply and you're billed through us (WarnerMedia), please contact us for help (instead of your payment service). If you're billed through another company, contact them for help.
How do I change my payment method?
There are a few ways you can change your payment method for your subscription.
How would you like to change your payment?
Using HBO Max, do the following:
- Open HBO Max and then tap the Profile icon . If you're not signed in, sign in. Can't sign in?
- Tap the Settings icon and then tap or scroll to Subscription.
- Tap Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
- Tap Edit Payment Method.
- Edit your payment info and choose Save. Your updated payment info will be used for your next subscription charge.
On your computer, do the following:
- Sign in at HBOMax.com and then choose your profile (upper right). Can't sign in?
- Choose Settings, then find Subscription, and choose Manage Subscription.
- Choose Edit Payment Method. If you don't have this option, choose Learn More or find your billing provider on this page.
- Edit your payment info and choose Save. Your updated payment info will be used for your next charge.
On your phone, tablet, or computer, do the following:
- Go to HBOMax.com/account.
- Enter your HBO Max email and password and then choose Sign In.
- Choose Edit Payment Method. If you don't have this option, choose Learn More or find your billing provider on this page.
- Edit your payment info and choose Save. Your updated payment info will be used for your next charge.
What is my current plan?
To find out which subscription plan you have, do the following:
- Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
- Do one of the following:
- Phone or tablet: Tap your profile (upper right), the Settings icon , and then tap or scroll to Subscription.
- TV device: Choose the Settings icon and then choose Account.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
Subscription information is only available with Adult profiles.
- Phone or tablet: Tap your profile (upper right), the Settings icon
- Here you can see your current plan. Learn about plans.
How do I change my plan?
You can change your billing period. If you have the Mobile plan, you can switch to the Standard plan using the HBO Max mobile app.
Here’s how to change your plan on your phone or tablet:
- Open HBO Max and then tap your profile (upper right). Can't sign in?
- Tap the Settings icon and then tap or scroll to Subscription.
- Tap Manage Subscription and then Switch Plans.
Manage Subscription isn't available? Take note of who your subscription is billed through and see Switch plans. - Choose a billing period.
Mobile plan subscribers: If you switch to the Standard plan, you won't be able to switch back to the Mobile plan. - Choose Select Plan and then confirm your new plan.
Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.
On your computer:
- Sign in to HBOMax.com on your computer. Can't sign in?
- Choose your profile (upper right), then choose Settings, and find Subscription.
- Choose Manage Subscription and then Switch Plans.
Manage Subscription isn't available? Take note of who your subscription is billed through and see Switch plans. - Choose a billing period.
- Choose Select Plan and then confirm your new plan.
Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.
Note If you subscribe to the Mobile plan, use the HBO Max mobile app to switch plans.
On your phone or computer:
- Go to HBOMax.com/account and sign in to your account. Can't sign in?
- Choose Switch Plans.
Switch Plans isn't available? Take note of who your subscription is billed through and see Switch plans. - Choose a billing period.
- Choose Select Plan and then confirm your new plan.
Your subscription is updated to your new plan. You'll get an email from us confirming your plan change.
When will this change take effect?
Plan Change
- Switch to Standard: This change happens immediately—you now have access to all Standard plan features. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be adjusted.
Billing Period Change
- Switch to 1 month billing: This change takes effect on your next billing date (at the end of your billing period).
- Switch to 3 month billing:
Changing from 1 month billing: This change is effective immediately, you'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be in 3 months.
Changing from 12 month billing: This change takes effect on your next billing date (at the end of your annual billing period). - Switch to 12 month billing: This change is effective immediately. You'll be charged the price difference between plans (plus applicable taxes) and your next billing date will be in 1 year.
To cancel a plan change that isn't effective immediately, sign in at HBOMax.com/account and choose Cancel Pending Plan Change.
When do I get a payment receipt?
When you subscribe to HBO Max, a payment receipt is sent to your account email address. Thereafter, when your subscription auto-renews each billing period (every 1, 3, or 12 months), a receipt is not emailed to you. Your recurring HBO Max subscription charge will appear on your bank or credit card statement.
If you would like a subscription renewal receipt, please contact us (you'll need to provide payment details before we email you a receipt).
