HBO Max Kid-Proof Exit and Parent Code
Kid-Proof Exit is an optional setting to keep your child from leaving their Kids profile. When this option is turned on, a 4-digit Parent Code is required to exit the Kids profile and switch to another profile. Your account has just one Parent Code.
A Profile PIN is an optional setting to keep other members of your household from using a profile. For more info, go to Add or change your Profile PIN.
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When Kid-Proof Exit is turned on, you'll need a 4-digit Parent Code to exit the Kids profile.
Here's how to add or reset your account's Parent Code.
Choose the device you're using:
- Go to HBO.Max.com/parentcode and sign in (if needed).
Need help signing in? - Enter a new 4-digit Parent Code and choose Save.
Your Parent Code applies to all Kids profiles with Kid-Proof Exit turned on.
- In HBO Max, choose your profile.
- Choose the Edit icon below a Kids profile.
- Turn on Kid-Proof Exit.
- Create Parent Code (if applicable) and enter a 4-digit code, then Save.
- Choose Reset Parent Code (if applicable) and enter a 4-digit code, then Save.
- Choose Done.
Apple TV: You can create or reset a Parent Code using your phone, tablet, or computer.
Your Parent Code applies to all Kids profiles with Kid-Proof Exit turned on.
Choose the device you're using:
- If your account doesn't have a Parent Code, go to Add or reset a Parent Code.
- Go to HBO.Max.com/editprofiles and sign in (if needed).
Need help signing in? - Choose a Kids profile.
- Turn Kid-Proof Exit on or off, then choose Done.
When Kid-Proof Exit is turned on, a 4-digit Parent Code is required to exit the Kids profile.
- In HBO Max, choose your profile.
- Choose the Edit icon below a Kids profile.
- Turn Kid-Proof Exit on or off.
- Choose Reset Parent Code (if applicable) and enter a 4-digit code, then Save.
- Choose Done.
When Kid-Proof Exit is turned on, a 4-digit Parent Code is required to exit the Kids profile.
Apple TV: You can turn on Kid-Proof Exit using your phone, tablet, or computer.
Troubleshooting
If you forgot your Parent Code and can't exit a Kids profile, reset your Parent Code. Here's how:
- Go to HBO.Max.com/parentcode and sign in (if needed).
Need help signing in? - Enter a new 4-digit Parent Code and choose Save.
If you forgot your Parent Code, you can reset it. Here's how:
- Go to HBO.Max.com/parentcode and sign in (if needed).
Need help signing in? - Enter a new 4-digit Parent Code and choose Save.
If you forgot or don't know your HBO Max password, try resetting your password. If this doesn't help, go to Can't reset password.