Activate your HBO Max Subscription

Already activated?
If you already activated your HBO Max subscription, you can sign in with your HBO Max email and password. You only need to activate HBO Max once.

New subscription? If you recently signed up for HBO Max (or HBO) through an internet, mobile, or TV provider, you need to activate HBO Max before you can start streaming Max.

Here's what you need to do:

Step 1: Activate HBO Max

When you sign up through an internet, mobile, or TV provider, your provider will give you instructions on how to activate HBO Max. If you don't have activation instructions, choose your provider below or contact them for help activating HBO Max. (Your provider is who you signed up for HBO Max through).

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Step 2: Create or link your account

New subscribers

To create your HBO Max account:

  1. On the Welcome to HBO Max screen, enter an email address for your HBO Max account and choose Continue.
    (If you previously had HBO Max, follow the Returning subscribers steps below.)
  2. Complete the Create Your Account form and choose Create Account. You'll sign in with this info.
  3. Choose Start Streaming and you're ready to stream.

Now, you can sign in on any supported device using your HBO Max email and password.

Returning subscribers

To link your new subscription to your existing HBO Max account, do the following:

  1. On the Welcome to HBO Max screen, enter the email address for your existing HBO Max account and choose Continue.
  2. Check your inbox for an email from HBO Max with a one-time code (email subject: Your One-Time HBO Max Code).
  3. On the One-Time Code screen, enter the code from the email.
  4. Confirm that you want to connect the subscription billed through your provider to your existing HBO Max account.
  5. Choose Start Streaming and you're ready to stream.

Now, you can sign in on any supported device using your HBO Max email and password.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from HBO Max (including your Promotions, Junk, and Spam folder).
  • Choose Get New Code on the enter code screen and check your email again.

Prime Video: Activate HBO Max

If you signed up for HBO Max through Prime Video, here's how to activate HBO Max:

  1. On your phone or computer, go to HBO.Max.com/login.
  2. Choose Create a Max account by connecting your TV, mobile, or internet provider (at bottom of screen).
  3. Select Prime Video and then sign in to your Amazon account.
  4. Do one of the following:
    New subscribers

    To create your HBO Max account:

    1. On the Welcome to HBO Max screen, enter an email address for your HBO Max account and choose Continue.
    2. Complete the Create Your Account form and choose Create Account. You'll sign in with this info.
    3. Choose Start Streaming and you're ready to stream.

    Now, you can sign in on any supported device using your HBO Max email and password.

    Returning subscribers

    To link your new subscription to your existing HBO Max account, do the following:

    1. On the Welcome to HBO Max screen, enter an email address for your HBO Max account and choose Continue.
    2. Check your inbox an email from HBO Max with a one-time code (email subject: Your One-Time HBO Max Code).
    3. On the One-Time Code screen, enter the code from the email.
    4. Confirm that you want to connect the subscription billed through Prime Video to your existing HBO Max account.
    5. Choose Start Streaming and you're ready to stream.

    Now, you can sign in on any supported device using your HBO Max email and password.

    Didn't get the one-time code email?

    • Search all of your inbox folders for an email from HBO Max (including your Promotions, Junk, and Spam folder).
    • Choose Get New Code on the enter code screen and check your email again.

Still need to subscribe? Go to How do I subscribe to HBO Max?

Troubleshooting

'Can't verify your subscription' message
  • Make sure HBO Max is included with your internet, mobile, or TV package. To do this, sign in to your TV, internet, or wireless account on your provider's website and make sure HBO Max is included. If this doesn't help, contact your internet, mobile, or TV provider for help.
'Please check your account info' message

If you get this message, try the following:

  • Double check your provider info on the Connect Your Account screen.
  • Make sure your internet, mobile, or TV provider account includes access to HBO Max.

If this doesn't help, contact your provider to confirm your account info and your access to HBO Max.

'Provider account already registered' message

If you get this message when connecting your provider, it means you already connected your provider account. To start streaming, sign in with your HBO Max email and password.

If you're not sure which email is associated with your HBO Max account, go to Find your account email.

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