Can't sign in to HBO Max
If you're having trouble signing in to your HBO Max account, choose the device you're using below.
Choose the device you're using:
You may need to try more than one of these solutions:
Try signing in to HBO Max on another supported device (computer or TV).
- On the sign-in screen, choose Forgot Password?
- Enter your HBO Max account email and then choose Submit. Forgot your account email?
- Check your inbox for an HBO Max Password Reset email. This email should arrive within a few minutes.
- Open the most recent Password Reset email and choose Reset Your Password.
- Enter a new password and then choose Create Password.
- Now, sign in to HBO Max using your account email and new password.
If you signed up through Apple, try restoring your subscription. Here's how:
- Open the HBO Max app on the Apple device you used to subscribe to HBO Max.
- If you're using an Apple TV, choose Use Your Remote.
- On the sign-in screen, choose Restore Purchase.
If we find an active HBO Max subscription in the Apple App Store, we'll sign you into your HBO Max account.
Try clearing the HBO Max cache:
- On your Android device, go to Settings.
- Choose Search and type HBO Max.
- Choose HBO Max from the search results.
- Choose Storage & cache or Storage.
- Choose Clear cache.
- Open HBO Max and try signing in again.
- On your Amazon Fire tablet, go to Settings > App & Games > Manage All Applications.
- Choose HBO Max from the list of apps.
- Choose Force Stop.
- Choose Clear Cache.
- Choose Clear Data.
- Open HBO Max and try signing in again.
Delete the HBO Max app from your phone or tablet and install it again. Then, open HBO Max and try signing in again.
If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google's Set date & time article or Appleās iPhone: Change time or iPad: Change time article.
You may need to try more than one of these solutions:
Try signing in to HBO Max on another supported device (phone, tablet, or TV).
- At HBO.Max.com, choose Sign In and then Forgot Password?
- Enter your HBO Max account email and then choose Submit. Forgot your account email?
- Check your inbox for an HBO Max Password Reset email. This email should arrive within a few minutes.
- Open the most recent Password Reset email and choose Reset Your Password.
- Enter a new password and then choose Create Password.
- Now, sign in to HBO Max using your account email and new password.
- Make sure you're using a supported browser.
- Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (e.g., update Chrome).
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari). This will help determine if the issue is limited to a particular browser.
- Clear your browser's cookies for HBO.Max.com. To find out how to do this, search your browser's help for 'cookies.'
- Close and reopen your browser.
- Go to HBO.Max.com and try signing in again.
If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'
If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft's How to set your time article or Apple's Change date & time article.
You may need to try more than one of these solutions:
Try signing in to HBO Max on another supported device (phone, tablet, or computer).
- Go to HBO.Max.com/forgot-password.
- Enter your HBO Max account email and choose Submit. Forgot your account email?
- Check your inbox for an HBO Max Password Reset email. This email should arrive within a few minutes.
- Open the most recent Password Reset email and choose Reset Your Password.
- Enter a new password and then choose Create Password.
- Now, sign in to HBO Max using your account email and new password.
If you signed up through Apple, try restoring your subscription. Here's how:
- Open the HBO Max app on the Apple device you used to subscribe to HBO Max.
- If you're using an Apple TV, choose Use Your Remote.
- On the sign-in screen, choose Restore Purchase.
- If we find an active HBO Max subscription in the app store, we'll sign you into your HBO Max account.
If the 6-character code isn't working, here are some things to try:
- Open a private or incognito browser window and then go to HBO.Max.com/signin.
- Try signing in another way (e.g., choose Use Your Remote).
- Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
- Enter the code from your TV at HBO.Max.com/signin on your computer instead of your phone (or vice versa).
Delete the HBO Max app from your TV device and then reinstall HBO Max from the app store. Then, open HBO Max and try signing in again.
If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').
Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.
You can also choose Audio Challenge to access your account another way.