HBO Max Privacy
Your privacy is important to us. We've gathered some frequently asked questions and answers that should help.
- Privacy Policy
- Help keep your account secure
- Stop unwanted use of your account
- Manage cookie preferences
- Email preferences and notifications
- How can I delete my account?
- Individual Rights Requests
Privacy Policy
The HBO Max Privacy Policy outlines what information we collect, how we use it, and where and how we share it. Our Privacy Policy is available at: HBO.Max.com/privacy.
Our Children's Privacy Policy is available at: HBO.Max.com/privacy/children.
Manage cookie preferences
You can manage your privacy and data collection preferences in Settings. Here's how:
- In HBO Max, choose your profile, then Privacy & Legal, and then choose Manage Cookie Preferences.
Email preferences and notifications
We may periodically email you show and movie recommendations, product updates, and special offers. If you don't want to receive these emails, you can turn off Email marketing from HBO Max and affiliates in Settings. For more info, go to HBO Max settings.
You'll still receive service emails to your account (such as when you change your password or sign in on a new device).
App Notifications: You might see pop-up notifications on your phone or tablet about new HBO Max shows and movies, as well as other suggestions or notices. You can turn off App Notifications in App Settings on your phone or tablet.
In-app notifications: You'll find personalized suggestions in the HBO Max mobile app. To review the suggestions, choose the Bell icon in the upper-right corner of HBO Max (phones and tablets only). In-app notifications are only available with Adult profiles.
How can I delete my account?
- Deleting your account will not delete the app from any devices.
- If you create a new Max account with the same email address, it won't have your previous settings, downloads, and watch history.
Here's how to delete your HBO Max account:
Step 1: Cancel your subscription
You'll need to cancel your subscription before you submit a delete request. To find out how to cancel, go to How do I cancel HBO Max? You can continue streaming HBO Max until your subscription expires.
Step 2: Submit a delete request
Once your HBO Max subscription has expired, you can submit a delete request.
Choose a device:
- On your Apple or Android phone or tablet, open the HBO Max app.
- Sign in (if needed) and choose your profile. Can't sign in?
- Choose Privacy & Legal and then Delete My Account. The app will open a browser window.
- Enter the information associated with your account and submit the form. If you don't know your HBO Max account email, go to Forgot my HBO Max email.
- Check your inbox for an email on behalf of HBO Max (the subject line is: Your request to delete your account).
- Open this email and choose Delete My Account.
- Open a browser and go to max.com/account-delete.
- Choose your preferred language in the upper-right corner.
- Enter the information associated with your account and submit the form. If you don't know your HBO Max account email, go to Forgot my HBO Max email.
- Check your inbox for an email on behalf of HBO Max (the subject line is: Your request to delete your account).
- Open this email and choose Delete My Account.
Once you complete these steps, we'll delete your HBO Max account if the account qualifies. The account deletion process usually takes 4 to 5 weeks. You'll receive an email letting you know when your account has been deleted.
Individual Rights Requests
To submit a delete or access request for the personal information we've collected from you, do the following:
- Go to our Individual Rights Request form.
- Choose your preferred language (top of screen or upper-right corner).
- Choose Access or Delete as the request type.
- Complete and submit the form.
Note You need to cancel your subscription before submitting a delete request.
For more information about this, see the How can you control your information? heading in our Privacy Policy.
For any other Privacy request, reach out to our Privacy email address: wbdprivacy@wbd.com.