Add, manage, and switch profiles

Profiles help you keep track of what you've watched and what you'd like to watch (My List).

There are two types of profiles: Adult and Kid. You can add profiles for everyone in your household. Your account can have a total of 5 profiles.

Add a profile
  1. Choose your profile (upper left on TVs, upper right on other devices).
  2. Choose Switch Profiles.
  3. Choose to add an Adult or Kid profile.
    First Kid profile? You'll be asked to create a PIN. The PIN keeps your child from changing the parental controls that you set.
  4. Do one of the following:
    • Phone or tablet: Tap the Camera icon Update profile image and then choose to take a photo, upload a picture, or choose a character (for more info, see Add a profile picture below). Then, pick a color and enter a name (for an Adult profile) or enter your child's name and birth date (for a Kid profile).
    • TV or computer: Enter a name and pick a color (for an Adult profile) or enter your child's name and birth date (for a Kid profile). You can add a profile picture later.
  5. Kid profile: Choose Next. Then, choose the content ratings that your child can watch. Movies and TV shows with ratings above what you select can't be watched by this profile. By default, your child can't switch to another profile (without your PIN).
  6. Choose Save.

When a Kid profile is active, you'll see the Kids Home screen. To learn more, see All about Kid profiles.

Switch profiles
  1. Choose your profile (upper left on TVs, upper right on other devices).
  2. Choose Switch Profiles.
  3. Choose a profile. Kid profiles have a Lock icon. A closed lock means that your child can't switch to another profile (a PIN is needed), while an open lock means your child can switch to another profile.

    Note  If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.

When you switch to a Kid profile, you'll see the Kids Home screen. To learn more, see All about Kid profiles.

'Who is Watching' screen

When you sign in, you'll see the Who is Watching screen. This is where you can choose who's watching and manage your profiles.

Here's what happens when you open HBO Max:

  • TV or computer: If the last profile was an Adult profile, you'll see the Who is Watching screen when you open HBO Max. If the last profile used was a Kid profile, HBO Max will open with this profile.
  • Phone or tablet: HBO Max always opens with the last profile used (you won't see the Who is Watching screen).
Edit a profile
  1. Choose your profile.
  2. Choose Switch Profiles and then Manage Profiles (you may need to scroll down).
  3. Choose a profile. Kid profiles have a Lock icon.
  4. Kid profile: Enter your PIN and choose Enter. If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.
  5. To change the profile picture:
    • Phone or tablet: Tap the Camera icon Update profile image and then choose to take a photo, upload a picture, or choose a character. If you choose to take or upload a photo, you'll need to give HBO Max access to your camera or photo library.
  6. Do one of the following:
    • Adult profile: Change the name or frame color.
    • Kid profile: You can change your child's name and birth date, and also the ratings they're allowed to watch. To keep your child from switching to another profile, mark the Require PIN to switch profiles check box.
  7. Choose Save.
Delete a profile
  1. Choose your profile.
  2. Choose Switch Profiles and then Manage Profiles (you may need to scroll down).
  3. Choose a profile. Kid profiles have a Lock icon.
  4. Kid profile: Enter your PIN and choose Enter. If you have trouble entering your PIN, press the Select or OK button on your remote to open the on-screen keyboard.
  5. Choose Delete Profile (bottom of the screen). You can't delete your primary profile, but you can edit it (see previous section).
  6. Choose Delete to confirm. This will delete the profile and its info, such as My List and Continue Watching.
Add a profile picture
  1. Open HBO Max on your phone or tablet and then tap your profile (upper right).
  2. Tap Switch Profile and then Manage Profiles (you may need to scroll down).
  3. Choose a profile.
  4. Kid profile: Enter your PIN and tap Enter.
  5. Tap the Camera icon Update profile image and then choose to take a photo, upload a picture, or choose a character. If you choose to take or upload a photo, you'll need to give HBO Max access to your camera or photo library.
  6. Take a photo, choose a picture to upload, or choose a character.
  7. Tap Save.

Your profile picture should appear across devices.

Things to know

  • Adult and Kid profiles each have their own library of characters to choose from.
  • The maximum file size for a profile picture is 10 MB (if you upload a picture larger than 10 MB, the picture won't save with your profile).
  • To remove a character or picture, tap the Camera icon Update profile image and then choose Remove Character or Remove Photo.
  • To request a character from an HBO Max show or movie, please use our feedback form.