Sign in on a Cox device

Ways to sign in

How you sign in depends on how you get HBO Max.

• Sign in through Cox
• Sign in with HBO Max email and password
• Sign in through a provider other than Cox

Sign in through Cox

If HBO Max is part of your Cox TV package, here's how to sign in:

1. Open the HBO Max app on your Cox device: Contour 2 or Contour Stream Player. If you're using another device, see Sign in with a provider.
2. Choose Sign In. You should see a 6-character code. Stay on this screen while you grab your phone or a computer.
3. Open a browser on your phone or computer and go to hbomax.com/activate.
4. Enter the 6-character code that appears on your TV and then choose Next. Code not working?
5. Choose Sign in with a Provider.
6. Choose Cox and then you'll be prompted to enter your Cox User ID and password. If you have trouble signing in, see Can't sign in.
7. First time signing in? You'll see 'Create Your HBO Max Account.'
   • New to HBO Max? Enter your name and email address and then choose Create Account.
   • Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, follow the Account Found steps in Link accounts or create a new account to link your existing account to your HBO Max subscription through Cox.
8. Once your TV updates (this will take a minute) you're ready to stream.

Can't sign in?

• Can't verify subscription
  Close the HBO Max app and make sure your Cox TV package includes HBO Max. To do this, sign in to your Cox account at login.cox.com and make sure HBO Max is included with your TV package. Then, open HBO Max and sign in again.
• Other sign-in issue
  See Can't sign in through a provider.

Sign in with email and password?

If your HBO Max account has a password, use these Sign-in steps. If you can't sign in, here are some things to try:

• Can't verify subscription
  Check your subscription status to make sure your subscription is active. To find out who your subscription is billed through, go to HBOMax.com/account and sign in with your account email and password.
• HBO (HBO NOW) Subscriber?
  If you previously subscribed to HBO (HBO NOW), you need to sign in to HBO Max on your phone or computer (and accept the terms of use) before you can sign in on Cox. Here's what you need to do:
  1. Go to HBOMax.com on your computer or open the HBO Max app on your phone or tablet.
  2. Sign in using your account email and password (use these Sign-in steps).
  3. If you haven't signed in before, you must agree to the Terms of Use and the Privacy Policy for the HBO Max platform. If you choose Access All of HBO Max, then you can stream the entire HBO Max catalog. Or, if you choose Access HBO Only, then you can watch all of HBO on the HBO Max platform.
  4. Go back to your Cox device and try signing in again.
• Other sign-in issue
  See Can't sign in with email and password.

Subscribe through Cox

You can add HBO Max to your Cox TV package using the HBO Max app on your Contour 2 or Contour Stream Player.

To subscribe on your Cox device:

1. Press the Home or Contour button on your Cox voice remote, then choose Apps, and then select HBO Max.
2. Choose Subscribe Now.
3. Choose Subscribe (if HBO Max is already included with your Cox TV package, you won't have a Subscribe option).
4. Follow the on-screen instructions to subscribe through Cox. You'll be charged $16 (plus applicable tax) for your first month. Your subscription will auto-renew each month until you cancel.

Once you've subscribed, open the HBO Max app and sign in through Cox.