Can I get a refund?

Refunds policies vary by billing provider. Your billing provider is who you pay for your HBO Max subscription.

First, find out who your subscription is billed through:

  1. Open HBO Max or sign in to HBOMax.com on your computer. Can't sign in?
  2. Do one of the following:
    • Phone or tablet: Tap the Profile icon (bottom edge on phones, left edge on tablets), and then the Settings icon (upper left). Choose Subscription.
    • Amazon Fire TV, Android TV, Apple TV, Samsung TV, Spectrum WorldBox, Xbox: Choose your profile (upper left) and then choose Account.
    • Other TV device: Choose the Settings icon (lower left) and then choose Account.
    • Computer: Choose your profile (upper right), then choose Subscription.
      Subscription info is only available with Adult profiles.
  3. Here you can see who your subscription is billed through:
    • WarnerMedia Direct, LLC: There is a no refund policy for subscriptions billed directly through WarnerMedia.
    • Amazon Appstore: Check out Amazon's digital return policy.
    • Apple iTunes or App Store: See Apple's Request a refund page.
    • Google Play: See Google's Refunds on Google Play page.
    • Roku: See Roku's Refund policy page.
    • Samsung: Contact us with regard to any refund requests.
    • Another provider: Contact your billing provider with regard to any refund requests for charges.

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