HBO Max loads slow, buffers, or pauses

Many factors can affect video playback, including network bandwidth, connection speed, and available memory on your device

Which device are you using?

If video frequently buffers or is poor quality, try these steps:

Step 1: Update HBO Max

Make sure you have the latest version of the HBO Max app:

  • Android: Open the Play Store on your Android device and search for HBO Max. If an app update is available tap Update.
  • iOS: Open the App Store on your Apple device and search for HBO Max. If an app update is available tap Update.

Step 2: Switch to WiFi

If you're using a cellular data connection, connect to a wireless network to see if playback is improved (go to Settings on your device to connect to a WiFi network).

Step 3: Test your connection speed

If video frequently buffers or is poor quality, test your internet connection speed:

  • Android: Download an internet speed test app from the Google Play Store and test your connection speed.
  • iOS: Download an internet speed test app from the Apple App Store and test your connection speed.

To stream you need a minimum download speed of 5 Mbps.

Step 4: Restart your devices

  1. Turn off or unplug your phone or tablet with HBO Max.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Wait 30 seconds
  4. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
  5. Reconnect the power to your router and wait for it to connect to the internet.
  6. Turn on your phone or tablet. Then, open HBO Max and see if the problem is resolved.

Step 5: Reduce activity on your network

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Step 6: Try another device

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

If video frequently buffers or is poor quality, try these steps:

Step 1: Update HBO Max

Make sure you have the latest version of HBO Max. To do this, open the app store on your device and search for HBO Max to see if an app update is available.

Step 2: Test your connection speed

Here's how to test your connection:

  • Android TV: Download an internet speed test app from the Google Play Store to test your connection speed (or test your speed from a computer on the same network).
  • Apple TV: Test your download speed from a computer on the same network as your Apple TV. To do this, open a browser and search for 'internet speed test.' See also: Apple Help: Streaming content.
  • PlayStation 4: On your PlayStation 4, go to Settings > Network > Internet Connection Test.
  • Samsung TV: Test your download speed from a computer on the same network as your Samsung TV. To do this, open a browser and search for 'internet speed test.'
  • Xbox One: Run the Xbox speed test. To find out how, see Xbox speed test.

To stream you need a minimum download speed of 5 Mbps.

Step 3: Restart your devices

  1. Turn off or unplug the device with HBO Max.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Wait 30 seconds
  4. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
  5. Reconnect the power to your router and wait for it to connect to the internet.
  6. Turn on the device with HBO Max and see if the problem is resolved.

Step 4: Reduce activity on your network

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Step 5: Try another device

Try streaming HBO Max on another supported device connected to the same network. This will help determine if the problem is related to your network or a specific device.

Step 6: Try a wired connection

For the best performance, try connecting your streaming device to your router using an Ethernet cable (instead of using a wireless connection).

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

If video frequently buffers or is poor quality, try these steps:

Step 1: Check your browser

Make sure you're using a supported browser.

If your browser is supported, update your browser to the latest version. To find out how to do this, search the internet for "update" + the name of your browser (i.e. update Chrome).

Step 2: Test your connection speed

Test your internet connection to make sure its minimum download speed is 5 Mbps. To do this, open a browser and search for 'internet speed test.' If your download speed doesn't meet the minimum, contact your internet provider to troubleshoot your connection speed.

Step 3: Restart your devices

Restart your computer and network devices. Here's how:

  1. Close all apps and restart your computer.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Wait 30 seconds
  4. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
  5. Reconnect the power to your router and wait for it to connect to the internet.
  6. Turn on your computer, go to HBOMax.com, and play a video to see if the problem is resolved.

Step 4: Try another browser

Try using a different supported browser. If videos play successfully with a different browser, check your browser configuration:

  • Make sure third-party cookies are enabled.
  • Disable ad-blocking software
  • Turn off private browsing or incognito mode.
  • Disable browser plug-ins, extensions, and add-ons.

Close and reopen your browser, and then try playing a video again.

Step 5: Reduce activity on network

If other people are using the same network, ask them to temporarily pause their activity. This will allocate as much bandwidth as possible for streaming HBO Max.

Step 6: Try a wired connection

For the best performance, try using a wired connection with your computer. To do this, connect your computer to your router using an Ethernet cable.

Make sure the cables to your network devices (modem, router, etc.) are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

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