Can't reset my HBO Max password

Not getting a reset password email?

You should get a 'Reset Your HBO Max Password' email a few minutes after you reset your password.

If you don't get a reset password email, here are a couple reasons why:

  • Your account doesn't have a password. For example, if you get HBO Max as part of a TV package or with your wireless plan, then you sign in with your provider account (instead of an HBO Max email and password).
  • Email not in use. The email address you entered is not in use by an HBO Max account. Do you have another email address? Try the forgot password steps again with another email address of yours. If you still don't get a reset password email, see Forgot account email or the next heading.

Restore your app store purchase

If you signed up using the HBO Max app (on an Apple device, Android device, or Samsung TV), try restoring your app store purchase.

Mistyped account email or no longer have access

If you no longer have access to the email associated with your HBO Max account or you mistyped your email when you created your account, please contact us.