Can't reset my HBO Max password
You should get a 'Reset Your HBO Max Password' email a few minutes after you reset your password (the message is sent by email@example.com). If you don't get this email, try the following:
- Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder). Try searching for: HBO Max Password.
If you didn't get a reset password email, here are a couple possible reasons:
- Email not associated with an account. The email address you entered (after choosing Forgot password) is not in use by an HBO Max account. Do you have another email address? Try the forgot password steps again, but with another email address of yours. If you still don't get a 'Reset Your HBO Max Password' email, see Forgot account email.
- Mistyped email address. If you possibly mistyped your email address when you created your account, please contact us for help.
If you no longer have access to the email associated with your HBO Max account, please contact us for help.
Restore your app store purchase
If you signed up through an app store using the HBO Max app (on an Apple, Android, Amazon Fire, or Roku device, or an Samsung TV), try restoring your subscription purchase.