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Can't reset my HBO Max password

You should get a 'Reset Your HBO Max Password' email a few minutes after you reset your password (the message is sent by HBOMax@service.hbomax.com). If you don't get this email, try the following:

  • Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder). Try searching for: HBO Max Password or just HBO Max.

If you don't find a reset password email, here are a couple possible reasons:

  • Email not associated with an account. The email address you entered (after choosing Forgot password) is not in use by an HBO Max account. Do you have another email address? Try the forgot password steps again, but with another email address of yours. If you still don't get a reset password email, see Forgot account email.
  • Mistyped email address? You may have mistyped your email address when you created your account. If you're signed in to HBO Max on your phone or computer, go to Settings and check your account email address. If this doesn't help, please contact us for help.

If you no longer have access to the email associated with your HBO Max account, please contact us for help.

Restore your app store purchase

If you signed up through using the HBO Max app on an Apple device, Android device, Amazon Fire, Roku, or Samsung TV, try restoring your subscription purchase.