Can't reset my HBO Max password

You should get a 'Reset Your HBO Max Password' email from HBO Max a few minutes after you reset your password.

If you don't get a reset password email, here are some possible reasons:

  • Email not associated with an account. The email address you entered (after choosing Forgot password) is not in use by an HBO Max account. Do you have another email address? Try the forgot password steps again with another email address of yours. If you still don't get a reset password email, see Forgot account email.
  • Mistyped email address. If you possibly mistyped your email address when you created your account, please contact us for help.

If you no longer have access to the email associated with your HBO Max account, please contact us for help.

Restore your app store purchase

If you signed up through an app store using the HBO Max app (on an Amazon, Apple device, Android device, or Samsung TV), try restoring your subscription purchase.