Can't sign in to HBO Max account

There are two ways to sign in depending on how you get HBO Max.

How are you trying to sign in?

Which device are you using?

If you're having trouble signing in on your phone or tablet, try these steps:

  1. Try another device
    Try signing in to HBO Max on another supported device such as a computer (at HBOMax.com) or your TV. If you can sign in on another device, see Troubleshoot phone or tablet. If you still can't sign in, try the next step.

  2. Reset password
    Have you tried choosing Forgot Password on the sign-in screen? If this didn't work, see Can't reset password.

  3. Restore purchase
    Did you sign up through an app store? If so, try restoring your subscription purchase. See Restore purchase.

If you're having trouble signing in at HBOMax.com, try these steps:

  1. Update your browser
    • Make sure you're using a supported browser.
    • Check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + the name of your browser (i.e. update Chrome).

  2. Try another device
    Try signing in on your phone, tablet, or TV. If you can't sign in on any device, choose Forgot Password on the sign-in screen. If this doesn't work, see Can't reset password.

    If you can sign in on another device, then try the next step.

  3. Reload the HBOMax.com page
    Go to HBOMax.com and do a hard refresh for the page. To find out how to do this search the Internet for 'hard refresh' + the name of your browser (e.g. 'hard refresh Firefox'). If you're using the Chrome browser on a PC, hold down the Ctrl key and click the Reload button (for Chrome on a Mac, hold down the Shift key and click the Reload button).

    Once the page is reloaded try signing in again.

  4. Try another browser
    Try using another supported browser. This will help determine if the issue is limited to a particular browser. Make sure cookies are enabled in your browser. If you can't sign in on another browser, try signing in on your phone. This will help determine if the problem is related to your browser in any way. If you can't sign in on your phone, try resetting your password.

  5. Clear cookies and cache
    1. Clear your browser's cookies for HBOMax.com. To find out how to do this, search your browser's help for 'cookies.'
    2. Close and reopen your browser.
    3. Go to HBOMax.com and try signing in again.


    If you still can't sign in, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

If you're having trouble signing in on your TV, try the following steps:

  1. Try another device
    Try signing in to HBO Max on your phone, tablet, or computer. If you can't sign in on another device, try resetting your password. If you still can't sign in, try the next step.

  2. Code isn't working
    Choose Other TV device on this page: TV sign-in steps, and then find the 'Code not working?' heading.

  3. Restore purchase
    Did you sign up on your TV? If so, try restoring your subscription purchase. See Restore purchase.