x

Change a Roku-billed subscription

If you signed up using the HBO Max app on a Roku streaming device, then your subscription is billed through Roku.

  1. To confirm that your subscription is Roku-billed, do any of the following:
    • Phone or tablet: Open the HBO Max app, tap the Profile icon, then tap the Settings icon (upper-left), and Billing Information.
    • Computer: Sign in at HBOMax.com. Then, choose your Profile and Billing Information.
    • HBOMax.com/account: Go HBOMax.com/account and sign in to your HBO Max account.
  2. Look for this: Your HBO Max subscription is billed through Roku Pay.

If your subscription is billed through another provider, find them on this page.

  • Bank statement: You can also review your bank statement for an HBO Max subscription charge. If your subscription charge lists Roku, Roku Pay, or something similar, then your subscription is likely billed through Roku.

Roku-billed subscriptions Q&A

How do I cancel my Roku-billed subscription?

Your subscription automatically renews each month until you cancel.

Important
If you don’t cancel your subscription 24 hours before your renewal date, your subscription might renew. Uninstalling the HBO Max app will not cancel your subscription. Instead, you need to cancel using the steps below.

To cancel, follow Roku’s cancelation steps or the steps below.

Which device would you like to use?

Roku streaming device
  1. Press the Home button on your Roku remote.
  2. Use the directional pad on your remote to highlight HBO Max.
  3. Press the Star button (*) to open the Options menu.
  4. Choose Manage Subscription then Cancel subscription. If Manage Subscription is not available, try these same steps on each Roku streaming device you own.
Web
  1. Go to my.roku.com and sign in.
  2. Choose the Manage Your Subscriptions link (under Manage Account).
  3. Find HBO Max in your Active Subscriptions.
  4. Select Unsubscribe and then confirm.

You should receive an email from Roku confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

Can't find an HBO Max subscription?

  • Make sure you're signed in with the same Roku account that purchased your subscription (you may have more than one Roku account).
  • Go to the Roku streaming device where you started your HBO Max subscription and follow the Roku streaming device cancelation steps above. If you still can’t find the Roku account with your HBO Max subscription, contact Roku Support for help.

When will I be charged?

Your first monthly charge happens when you start your subscription. You pay for your subscription in advance of the covered month. Thereafter, your subscription will auto-renew each month until you cancel your subscription.

To find out when your subscription will renew:

Roku streaming device
  1. Press the Home button on your Roku remote.
  2. Use the directional pad on your remote to highlight HBO Max.
  3. Press the Star button (*) to open the Options menu.
  4. Select Manage Subscription to see the renewal date.
Web
  1. Go to my.roku.com and sign in to your Roku account.
  2. Choose the Manage Your Subscriptions link (under Manage Account).
  3. Find HBO Max in your Active Subscriptions. Take note of the Valid through date.

How do I change my payment method?

To change the payment method for your Roku account, go to Update payment method on Roku's website and sign in to your account. To learn more, see Roku's Update payment method article.

How do I see my billing history?

To review your Roku purchase history, go to Purchase history on Roku’s website and sign to your account. To learn more, see Roku's View purchase history article.