Can I get a refund?
Refunds policies vary by billing provider. Your billing provider is who you pay each month for your subscription.
First, find out who your subscription is billed through:
- Sign in to HBO Max on your phone or tablet, or on your computer at HBOMax.com.
- Do one of the following:
- Phone or tablet: Tap the Profile icon, then the Settings icon (upper-left).
- Computer: Choose the Profile icon (upper-right).
- Choose Billing Information and find who your subscription is billed through.
- Who is your subscription billed through?
- Warner Media Direct: There is a no refund policy for subscriptions billed directly through WarnerMedia.
- Another provider: Contact your billing provider with regard to any refund requests for charges.