Link accounts: Didn't get one-time code

If you enter an existing HBO Max or HBO NOW email address the first time you sign in through a TV or mobile provider, you'll get the option to link to your existing account (see Verify email account).

If you choose Verify Email Address (on the Link Account screen), we'll send you a one-time code to your account email address. The subject line of this email is Here's Your One-Time Code and it should arrive a few minutes after you choose Verify Email Address.

If you don't get this email, do the following:

  • Search all of your inbox folders for an email from HBO Max (including your Promotions and Spam folder).
  • Choose the Resend One-Time Code button on the Enter Code screen and check your email again.
  • Check the email address that appears at the top of the Enter Code screen.