x

Change a WarnerMedia-billed subscription

HBO Max subscriptions are available through many providers. How you change or manage your subscription varies by billing provider (your billing provider is who you signed up through or who bills you each month).

First, find out who your subscription is billed through:

Find my billing provider
  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon (sign in if needed), and then the Settings icon (upper left).
    • Computer: Go to HBOMax.com and sign in (if needed). Then, choose your profile in the upper right.
  2. Choose Billing Information.

Here you can see who your subscription is billed through:

  • WarnerMedia Direct, LLC: See info below.
  • Another provider: Find your billing provider on this page.

WarnerMedia-billed subscriptions Q&A

When is my next billing date?

Your subscription renews each month on your billing date. To find your next billing date:

  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon (sign in if needed), and then the Settings icon (upper left).
    • Computer: Go to HBOMax.com and sign in (if needed). Then, choose your profile in the upper right.
  2. Choose Billing Information.
  3. See the date that appears after Next Billing Date.
No Billing Date?
Next Billing Date only appears if your subscription is billed through WarnerMedia. If you're billed through another provider, choose Learn More or find your provider on this page.

How do I cancel?

Your subscription automatically renews each month until you cancel. To avoid being charged for the next month, cancel your subscription at least 24 hours before your subscription renews.

Ways to cancel

HBO Max mobile app

Using HBO Max on your phone or tablet, do the following:

  1. Open HBO Max and tap the Profile icon (bottom edge on phones, left edge on tablets). If you're not signed in, sign in. Can't sign in?
  2. Tap the Settings icon (upper-left corner) and then Billing Information.
  3. Tap Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Tap Cancel Subscription.
  5. Confirm your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.
Computer

On your computer, do the following:

  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right) and then Billing Information.
  3. Choose Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Choose Cancel Subscription.
  5. Confirm your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.
HBOMax.com/account

On your phone or computer, do the following:

  1. Go to HBOMax.com/account.
  2. Enter your HBO Max email and password and then choose Sign In.
  3. Choose Cancel Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Confirm your cancellation. You can continue streaming until your subscription expires at the end of your billing cycle.

If you change your mind about cancelling, you can go repeat the steps above and choose Resume Subscription (instead of Cancel). Once your subscription has expired, you can renew your subscription to start streaming again.

How do I change my payment method?

There are a few ways you can change your payment method for your subscription.

How would you like to change your payment?

HBO Max mobile app

Using HBO Max, do the following:

  1. Open HBO Max and tap the Profile icon (bottom edge on phones, left edge on tablets). If you're not signed in, sign in. Can't sign in?
  2. Tap the Settings icon (upper-left corner) and then Billing Information.
  3. Tap Manage Subscription. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Tap Edit Payment Method.
  5. Edit your payment info and choose Save. Your updated payment info will be used for your next monthly charge.
Computer

On your computer, do the following:

  1. Go to HBOMax.com on your computer and sign in (if needed). Can't sign in?
  2. Choose your profile (upper right) and then Billing Information.
  3. Choose Edit Payment Method. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Edit your payment info and choose Save. Your updated payment info will be used for your next monthly charge.
HBOMax.com/account

On your phone or computer, do the following:

  1. Go to HBOMax.com/account.
  2. Enter your HBO Max email and password and then choose Sign In.
  3. Choose Edit Payment Method. If you don't have this option, choose Learn More or find your billing provider on this page.
  4. Edit your payment info and choose Save. Your updated payment info will be used for your next monthly charge.