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Sign in through a TV or mobile provider

There are two ways to sign in depending on how you get HBO Max.

Ways to sign in

  1. Sign in through a TV, internet, or mobile provider (see below)
  2. Sign in with your account email and password

If you get HBO Max with your TV package, internet service, or wireless plan, use these steps.

Which device are you using?

Here's how to sign in on your phone or tablet:

  1. Open the HBO Max app and then tap the Profile icon (or try to play a show or movie).
  2. Tap the Sign in to your account link.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in Through TV or Mobile Provider.
    iPhone or iPad
    If you get HBO Max with your TV package, tap Allow when asked if HBO Max can use your TV provider subscription. If you're signed in with your TV provider in iOS Settings, HBO Max will use your TV provider info to sign you in. Otherwise, choose your TV provider. If you don't see your provider, scroll down and choose Other Providers at the bottom of the list.
  4. Tap your provider (who you subscribe through). If you're using a tablet, tap View All Providers and then choose your provider. I don't see my provider
  5. Enter the username and password for your provider account that includes HBO Max. If you have trouble signing in, see Can't sign in through a provider.
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  6. First time signing in? Enter or confirm your name and email and then choose Create Account. Account found? See the next section.
  7. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing account (an HBO Max or HBO NOW account) with the same email as what you entered (in Step 6), you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Here's how to sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right). If you're already signed in, choose your profile icon and then choose Sign Out.
  2. Choose Sign in Through TV or Mobile Provider.
  3. Choose your provider (who you subscribe through). If you don't see your provider, choose View All Providers and then select your provider. I don't see my provider
  4. Enter the username and password for your provider account that includes HBO Max. If you have trouble signing in, see Can't sign in through provider.
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  5. First time signing in? Enter or confirm your name and email and then choose Create Account. Account found? See the next section.
  6. Choose who's watching and you're ready to stream.

Account Found?

If we find an existing account (an HBO Max or HBO NOW account) with the same email as what you entered (in Step 5), you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

TV devices: Amazon Fire TV, Android TV, Apple TV, PlayStation, Roku, Samsung TV, Xbox, Xfinity TV Box

To sign in on your TV, you'll need to have your phone or a computer handy.

Here's how to sign in:

  1. Open HBO Max on your TV and choose Sign In (or try to play a show or movie).
    • Sign in Not Available?  You may already be signed in. To see which account you're signed in with, choose your profile icon (circle with a letter in the upper-left), then scroll right and choose Sign Out. Here you can see your account email address. If you want to switch to another account, choose the Sign Out button and then sign in to your other account.
  2. You should see a 6 character code. Stay on this screen while you grab your phone or a computer.
  3. Open a web browser on your phone or a computer and type hbomax.com/tvsignin in the address bar (this redirects to https://activate.hbomax.com). This should take you to an Enter Code screen.
  4. Enter the code that appears on your TV, and then choose Next. Code not working?
  5. Choose Sign in Through TV or Mobile Provider.
    Apple TV
    If you get HBO Max with your TV package, choose Allow when asked if HBO Max can use your TV provider subscription. If you're signed in with your TV provider in Apple TV Settings, HBO Max will use your TV provider information to sign you in. Otherwise, choose your TV provider (or choose Other Providers at the bottom of the list).
  6. Choose your provider (who you subscribe through). If you're using a computer, choose View All Providers and then select your provider. I don't see my provider
  7. Enter the username and password for your provider account that includes HBO Max. If you have trouble signing in, see Can't sign in through provider?
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  8. First time signing in? Enter or confirm your name and email and then choose Create Account. Account found? See the next section.
  9. Once your TV updates (this may take 60 seconds), choose who's watching and you're ready to stream.

Account Found?

If we find an existing account (an HBO Max or HBO NOW account) with the same email as what you entered (in Step 8), you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get an email from HBO Max, see Didn't get one-time code.

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Not sure which to choose?

Once you link or create an account, choose who's watching and you're ready to stream.

Code not working?

Where do I enter the code?

If the Enter Code page doesn't appear, try the following:

  • Choose this link: https://activate.HBOMax.com (or type https://activate.hbomax.com in your browser's address bar). This should take you to an Enter Code screen where you can enter the code from your TV.

Code doesn't work or is invalid

Try the following:

  1. Make sure you're on the correct page in Step 3 above (https://activate.hbomax.com). Choose this link: https://activate.HBOMax.com and then enter the code from your TV.
  2. Try using a different supported browser: Chrome, FireFox, Microsoft Edge, or Safari.
  3. Get a new code. To do this, go back and choose Sign In again on your TV.

If you're signing in using your phone, try the following:

Step 1: Switch to a computer

  • In Step 3 above, try using a computer (instead of your phone). To do this, open this link: https://activate.HBOMax.com on your computer and then enter the code from your TV.

Step 2: Clear your browser data

Clear your browser data and then try signing in again using your phone. Here's how:

  • iPhone: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
  • Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.
HBO Subscribers
Your HBO GO profile settings, such as My List and Continue Watching, will not be available in HBO Max.