How to add, manage and switch profiles

When you sign in to HBO Max, you'll see the 'Who Is Watching?' screen. This is where you can choose who's watching and manage profiles for people in your household.

Profiles help you keep track of what you've watched (so you can continue watching where you left off) and what you'd like to watch (My List).

Add a profile

You can add profiles for adults and kids in your household. Your account can have a total of 5 profiles. There are two types of profiles: Adult and Kid.

To add an Adult profile

  1. Choose the Profile icon.
  2. Choose Switch Profiles.
  3. Choose + Add Adult on the 'Who is Watching?' screen.
  4. Enter a name, pick a color, and then choose Save.

To add a Kid profile

  1. Choose the Profile icon.
  2. Choose Switch Profiles.
  3. Choose + Add Kid on the 'Who is Watching?' screen. If your account doesn't have a PIN, you'll be asked to create one.
  4. Enter your child's name and their birth date (month and year), choose a color, and then choose Next.
  5. Choose the content ratings that your child can watch. Movies and TV shows with ratings above what you select can't be watched by this profile. By default, your child can't switch to another profile (without your PIN).
  6. Choose Save.

When a Kid profile is active, you'll see the Kids Home screen. To learn more, see All about Kid profiles.

If your account has more than one profile with the same letter, use different colors to help differentiate between profiles.

Switch profiles

To switch to another profile:

  1. Choose the Profile icon.
  2. Choose Switch Profiles.
  3. Choose a profile on the 'Who is Watching?' screen. Kid profiles have a lock icon. A closed lock icon means that your child can't switch to another profile (a PIN is needed), while an open lock means your child can switch to another profile.

When you switch to a Kid profile, you'll see the Kids Home screen. To learn more, see All about Kid profiles.

Who is Watching?
If the last profile used on your TV or computer was an Adult profile, you'll see the 'Who is Watching' screen when you open HBO Max. If the last profile was a Kid profile, you'll see the Kids Home screen. When you open HBO Max on your phone or tablet, you'll see the Home screen for the last profile used (and not 'Who is Watching').

Edit a profile

There are two types of profiles: Adult and Kid. On the 'Who is Watching?' screen, Kid profiles have a lock icon.

To edit a profile:

  1. Choose the Profile icon.
  2. Choose Switch Profiles.
  3. Choose Manage Profiles (at the bottom of the screen).
  4. Choose a profile.
  5. Kid profile: To change your child's age or content restrictions, choose Edit Age and Parental Controls (you may need to scroll to see this option on your phone). Enter your PIN and choose Enter. Then, you can change your child's age and also the ratings they're allowed to watch. To keep your child from switching to another profile, mark the Require PIN to switch profiles check box.
  6. Edit the name or choose a different color and then choose Save.

Delete a profile

  1. Choose the Profile icon.
  2. Choose Switch Profiles.
  3. Choose Manage Profiles (at the bottom of the screen).
  4. Below a profile, choose Delete. You can't delete your primary profile, but you can edit it (see previous section).
  5. Choose Delete to confirm. This will delete the profile and its info, such as My List and Continue Watching.