Forgot my account password

There are two ways to sign in depending on how you get HBO Max.

  1. Sign in through a TV, internet, or mobile provider (see Can't sign in through a provider)
  2. Sign in with your account email and password (see below)
Note
If you don't know the password for your TV or mobile provider account, look for a reset password option on your provider's sign-in screen or website.

Reset your password

If you don't know your HBO Max account password, you can reset it. To do this you'll need to have access to your account email address.

Which device are you using?

Phone, tablet, or computer
 
Here's how to reset your password:
  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon, and then tap the Sign In link.
    • Computer: Go to HBOMax.com and choose Sign In (upper-right corner).
  2. Choose the Forgot password? link (you may need to scroll to see this link on your phone).
  3. Enter your account email and then choose Submit.
    Important
    You won't get a reset password email, if you enter an email address that's not in use by an HBO Max account. Need help? See Forgot account email.
  4. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes.
    No Reset Password email?
    This means the email you entered isn't in use by an account. Could your account have a different email address? Repeat these steps for each of your email addresses. If you still don't get a reset password email, please see Can't reset password.
  5. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  6. Enter a new password and then choose Save Password.
TV device

Here's how to reset your password:

  1. Go to HBOMax.com/forgot-password on your phone or computer.
  2. Enter your account email and then choose Submit.
    Important
    You won't get a reset password email, if you enter an email address that's not in use by an HBO Max account. Need help? See Forgot account email.
  3. Check your inbox for a 'Reset Your HBO Max Password' email by HBO Max. This email should arrive within a few minutes.
    No Reset Password email?
    This means the email you entered isn't in use by an account. Could your account have a different email address? Repeat these steps for each of your email addresses. If you still don't get a reset password email, please see Can't reset password.
  4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  5. Enter a new password and then choose Save Password.