Forgot my account password

There are two ways to sign in depending on how you get HBO Max.

  1. Sign in through a TV and mobile provider (see Can't sign in through a provider)
  2. Sign in with your account email and password (see below)
Note
If you forgot the password for your TV or mobile provider account, look for a reset password option on your provider's sign-in screen or website.

Reset your password

If you don't know your account password, you can reset it. To do this you need to have access to your email account.

Which device are you using?

Phone, tablet or computer
 
Here's how to reset your password:
  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon and then tap the Sign In link.
    • Computer: Go to HBOMax.com and choose Sign In (upper-right corner).
  2. Choose Forgot password? (you may need to scroll down to see this option on your phone).
  3. Enter your account email address and then choose Submit.
    Important
    You won't get a password resend email, if you enter an email address that's not in use by an HBO Max account. Need help? See Forgot account email.
  4. Check your inbox for a 'Reset Your HBO Max Password' email sent from HBO Max.
    No Reset Password email?
    This means the email you entered isn't in use by an account. Could your account have a different email? Repeat Step 2 for each of your email accounts. If you still don't get a reset password email, please see Can't reset password.
  5. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
  6. Enter a new password and then choose Save Password.
TV device

Here's how to reset your password:

  1. Do one of the following:
    • Apple TV: Go to HBOMax.com/forgot-password (on your phone or computer), enter your HBO Max email address, and then choose Submit.
    • Other TV device: Open HBO Max and choose Sign In. When you see a 6-digit code, open a web browser on your phone or a computer. In your browser's address bar, enter HBOMax.com/tvsignin. Then, enter the code that appears on your TV and choose Next.
  2. Choose Forgot password?
  3. Enter your account email address and then choose Submit.
    Important
    You won't get a password resend email, if you enter an email address that's not in use by an HBO Max account. Need help? See Forgot account email.
  4. Check your inbox for a 'Reset Your HBO Max Password' email from HBO Max (from email address). This email should arrive within a few minutes.
    No Reset Password email?
    This means the email you entered isn't in use by an account. Could your account have a different email? Repeat Step 2 for each of your email accounts. If you still don't get a reset password email, please see Can't reset password.
  5. Open the 'Reset Your HBO Max Password email and choose Reset Password.
  6. Enter a new password and then choose Save Password.