'Email already in use' message
This message means there's already an HBO Max or HBO NOW account with the email address that you entered. Each account must have a unique email address.
If you're trying to redeem a promo code, see Redeem a promo code.
What to do
You have two options:
- Sign in instead. Sign in using the email address that you entered on the 'Create Your Account' screen (to do this, choose the sign in link in the error message, or go back and choose Sign In). If you can't sign in, try resetting your password.
If you sign in to an HBO Max account, you'll have your existing profile (with settings such as My List and Continue Watching). Please note that your HBO NOW profile settings will not be available in HBO Max.
- Enter another email address. If you enter a different email address on the 'Create Your Account' screen, we'll create a new account for you (which won't have your previous settings such as My List and Continue Watching).